Ambassador
Massachusetts General Hospital, Boston, MA, United States
Job Summary
Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, addresses concerns, and promotes a positive hospital image.
Essential Functions
Greet patients, visitors, and staff with a warm and professional demeanor.
Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
Assist patients with check‑in and check‑out processes, ensuring a smooth and efficient experience.
Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
Inform patients and visitors about additional hospital services and programs that may benefit them.
Qualifications Education
High School Diploma or Equivalent required or Associate's Degree in Healthcare Administration preferred or Associate's Degree in a related Field of Study preferred.
Licenses and Credentials
Experience in customer service, healthcare, or a similar setting preferred (0–1 year).
Knowledge, Skills and Abilities
Exceptional interpersonal and communication skills, with a strong focus on customer service.
Ability to handle sensitive situations with empathy and professionalism.
Strong problem‑solving skills and the ability to work under pressure.
Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks.
Ability to work collaboratively with teams and departments.
Physical Requirements
Standing Frequently (34‑66%)
Walking Frequently (34‑66%)
Sitting Occasionally (3‑33%)
Lifting Frequently (34‑66%) 50lbs+ (w/ assisted device)
Carrying Frequently (34‑66%) 20lbs‑50lbs
Pushing Occasionally (3‑33%)
Pulling Occasionally (3‑33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34‑66%)
Stooping Occasionally (3‑33%)
Kneeling Occasionally (3‑33%)
Crouching Occasionally (3‑33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34‑66%)
Gross Manipulation (Handling) Frequently (34‑66%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Job Details Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Day (United States of America)
Pay Range
$17.71 – $24.28 / Hourly
Grade
2
EEO Statement 2200 The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.
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Essential Functions
Greet patients, visitors, and staff with a warm and professional demeanor.
Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
Assist patients with check‑in and check‑out processes, ensuring a smooth and efficient experience.
Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
Inform patients and visitors about additional hospital services and programs that may benefit them.
Qualifications Education
High School Diploma or Equivalent required or Associate's Degree in Healthcare Administration preferred or Associate's Degree in a related Field of Study preferred.
Licenses and Credentials
Experience in customer service, healthcare, or a similar setting preferred (0–1 year).
Knowledge, Skills and Abilities
Exceptional interpersonal and communication skills, with a strong focus on customer service.
Ability to handle sensitive situations with empathy and professionalism.
Strong problem‑solving skills and the ability to work under pressure.
Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks.
Ability to work collaboratively with teams and departments.
Physical Requirements
Standing Frequently (34‑66%)
Walking Frequently (34‑66%)
Sitting Occasionally (3‑33%)
Lifting Frequently (34‑66%) 50lbs+ (w/ assisted device)
Carrying Frequently (34‑66%) 20lbs‑50lbs
Pushing Occasionally (3‑33%)
Pulling Occasionally (3‑33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34‑66%)
Stooping Occasionally (3‑33%)
Kneeling Occasionally (3‑33%)
Crouching Occasionally (3‑33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34‑66%)
Gross Manipulation (Handling) Frequently (34‑66%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Job Details Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Day (United States of America)
Pay Range
$17.71 – $24.28 / Hourly
Grade
2
EEO Statement 2200 The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.
#J-18808-Ljbffr