Customer Service Representative
Universal Screens, Richardson, TX, United States
Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.
As a member of the Hunter Douglas family of brands, Universal Screen manufactures the finest retractable shading solutions on the market. We use only the highest grade materials in the construction of each outdoor retractable shade. We firmly believe in providing our customers not only superior quality motorized shades, but also a seamless experience that surpasses their expectations.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?
Position Overview Customer Service is a critical role ensuring effective communication and seamless coordination between the company's dealer network and manufacturing operations. The role supports operational efficiency by acting as a liaison, addressing dealer needs and aligning them with production capabilities.
What you'll do Duties/Responsibilities
Effectively utilize phone system to promptly answer or return phone calls, text messages, and voice messages in an efficient and professional manner
Achieve proficiency in navigating ERP system to deliver the highest level of dealer support possible
Assist in general clerical tasks to ensure smooth operations.
Assigned responsibilities to contribute to the team's overall success. Handle and resolve any order issues that arise ensuring dealer satisfaction.
Other requirements
Effective Communication
MS Office Suite and Products
Time management
Who you are
Required 1-2 Years of Customer Service Experience
Required 1-2 Years of Data Entry Experience
Experience in a Manufacturing or Wholesale Industry Bilingual or Multilingual skills are a plus
What's in it for you?
Annual base salary range: hourly $23 - $28
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential. Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, https://www.hunterdouglas.com/privacy-policy or terms of use https://www.hunterdouglas.com/terms-of-use
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As a member of the Hunter Douglas family of brands, Universal Screen manufactures the finest retractable shading solutions on the market. We use only the highest grade materials in the construction of each outdoor retractable shade. We firmly believe in providing our customers not only superior quality motorized shades, but also a seamless experience that surpasses their expectations.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?
Position Overview Customer Service is a critical role ensuring effective communication and seamless coordination between the company's dealer network and manufacturing operations. The role supports operational efficiency by acting as a liaison, addressing dealer needs and aligning them with production capabilities.
What you'll do Duties/Responsibilities
Effectively utilize phone system to promptly answer or return phone calls, text messages, and voice messages in an efficient and professional manner
Achieve proficiency in navigating ERP system to deliver the highest level of dealer support possible
Assist in general clerical tasks to ensure smooth operations.
Assigned responsibilities to contribute to the team's overall success. Handle and resolve any order issues that arise ensuring dealer satisfaction.
Other requirements
Effective Communication
MS Office Suite and Products
Time management
Who you are
Required 1-2 Years of Customer Service Experience
Required 1-2 Years of Data Entry Experience
Experience in a Manufacturing or Wholesale Industry Bilingual or Multilingual skills are a plus
What's in it for you?
Annual base salary range: hourly $23 - $28
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential. Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, https://www.hunterdouglas.com/privacy-policy or terms of use https://www.hunterdouglas.com/terms-of-use
#J-18808-Ljbffr