Bilingual Customer Service Representative
NORC at the University of Chicago, Wichita, KS, United States
Job Description
Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e. Ayude que la comunidad Latino/a/e sea representada.
Role NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:
the cost and access to healthcare
the impact of higher education on the labor force
and many other topics that inform social policy
This position is strictly on‑site at the NORC call center. Employees are required to report to the office daily.
Ideal Candidate The ideal candidate for this role:
has good communication skills and basic computer knowledge
enjoys speaking with people from diverse backgrounds and professions
is looking for a flexible part‑time working schedule
is available to work evening hours, weeknights and weekends
Responsibilities
Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive
Administer survey using a pre‑written script
Record survey answers verbatim
Maintain neutral and objective communication with respondents
Required Skills
Must be able to read, speak, and write fluently in English and Spanish
Must be Spanish‑language proficient at a conversational level
Ability to talk on the phone within close proximity of others in a large and potentially loud call center
Knowledge of Windows, such as sending email or opening and using a web browser to search for information
Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard‑size computer monitor for up to four hours continuously
At least 18 years of age
Legally authorized to work in the United States
Salary and Benefits The pay for this position will be $18.25 per hour, which is based on geographic location.
This position is classified as intermittent. Intermittent staff are eligible for the following benefits:
403(b) Retirement Plan
Paid sick leave
Paid holidays
Paid orientation and training
Free counseling and referrals through NORC’s Employee Assistance Program (EAP)
Discount programs – like travel and electronics
EEO Statement NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.
#J-18808-Ljbffr
Role NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:
the cost and access to healthcare
the impact of higher education on the labor force
and many other topics that inform social policy
This position is strictly on‑site at the NORC call center. Employees are required to report to the office daily.
Ideal Candidate The ideal candidate for this role:
has good communication skills and basic computer knowledge
enjoys speaking with people from diverse backgrounds and professions
is looking for a flexible part‑time working schedule
is available to work evening hours, weeknights and weekends
Responsibilities
Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive
Administer survey using a pre‑written script
Record survey answers verbatim
Maintain neutral and objective communication with respondents
Required Skills
Must be able to read, speak, and write fluently in English and Spanish
Must be Spanish‑language proficient at a conversational level
Ability to talk on the phone within close proximity of others in a large and potentially loud call center
Knowledge of Windows, such as sending email or opening and using a web browser to search for information
Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard‑size computer monitor for up to four hours continuously
At least 18 years of age
Legally authorized to work in the United States
Salary and Benefits The pay for this position will be $18.25 per hour, which is based on geographic location.
This position is classified as intermittent. Intermittent staff are eligible for the following benefits:
403(b) Retirement Plan
Paid sick leave
Paid holidays
Paid orientation and training
Free counseling and referrals through NORC’s Employee Assistance Program (EAP)
Discount programs – like travel and electronics
EEO Statement NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.
#J-18808-Ljbffr