Asset Protection Coordinator
CVS Health, Drexel Hill, PA, United States
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Overview
The Asset Protection Coordinator (APC) is responsible for improving the retail customer experience and mitigating company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates with store leadership and specialized divisions within the Asset Protection Department. The APC closely monitors store activity, gathers information on theft and operational vulnerabilities, and emphasizes customer service and theft prevention. This role is not a covert apprehension position. APCs wear a specialized CVS store uniform as a deterrent to theft and do not perform operational duties such as unloading deliveries or manning a POS terminal. Primary Job Duties & Responsibilities
Provides attentive, friendly customer service. Greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests. Moves throughout the store to monitor activity that could result in loss of CVS Pharmacy assets/products; communicates observations to Store Management and seeks guidance if theft is suspected. Does not apprehend suspected shoplifters. Inspects high-risk product categories regularly to detect and deter theft activity. Ensures the use of approved asset/product protection equipment and the security labeling program. Prepares External Theft reports in Auror system as incidents occur and shares intelligence on known repeat offenders with key stakeholders. Required Qualifications
Physical abilities to support essential functions, including standing/moving throughout the store for most of the work time to provide customer service and conduct theft prevention. Ability to stoop, kneel or crouch, reach or grasp objects (including items on lower shelves), and perform manual dexterity tasks (e.g., applying security tags, using keys to open/close locks). Excellent observational skills and the ability to recall and describe detailed facts. Visual and auditory acuity to perform duties (e.g., reading small print on labels, tags or containers). Strong customer service orientation and effective communication with customers. Effective verbal and written communication. Ability to prepare and submit external theft reports as needed and to communicate with Asset Protection and Store Leadership Teams. Ability to work a flexible schedule that includes nights and weekends. Responsibilities - Time Allocation
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60% External Theft Reporting and review potential links of habitual offenders in Auror System; proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30% Monitor store compliance with AP-related programs that prevent external theft; take corrective action to remedy vulnerabilities and report findings to DAPL and Store Leadership – 10% Experience & Education
Preferred: High School Diploma or General Equivalency Development (GED). Required: 1 to 3 years of experience. Additional Details
Anticipated Weekly Hours: 40 Time Type: Full time Pay Range: The typical pay range for this role is $16.50–$24.00 per hour. The actual offer depends on factors including experience, education, geography and other relevant factors. Benefits
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs. This full-time position is eligible for a comprehensive benefits package designed to support physical, emotional, and financial well-being, including medical, dental and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits details are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 06/10/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr
The Asset Protection Coordinator (APC) is responsible for improving the retail customer experience and mitigating company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates with store leadership and specialized divisions within the Asset Protection Department. The APC closely monitors store activity, gathers information on theft and operational vulnerabilities, and emphasizes customer service and theft prevention. This role is not a covert apprehension position. APCs wear a specialized CVS store uniform as a deterrent to theft and do not perform operational duties such as unloading deliveries or manning a POS terminal. Primary Job Duties & Responsibilities
Provides attentive, friendly customer service. Greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests. Moves throughout the store to monitor activity that could result in loss of CVS Pharmacy assets/products; communicates observations to Store Management and seeks guidance if theft is suspected. Does not apprehend suspected shoplifters. Inspects high-risk product categories regularly to detect and deter theft activity. Ensures the use of approved asset/product protection equipment and the security labeling program. Prepares External Theft reports in Auror system as incidents occur and shares intelligence on known repeat offenders with key stakeholders. Required Qualifications
Physical abilities to support essential functions, including standing/moving throughout the store for most of the work time to provide customer service and conduct theft prevention. Ability to stoop, kneel or crouch, reach or grasp objects (including items on lower shelves), and perform manual dexterity tasks (e.g., applying security tags, using keys to open/close locks). Excellent observational skills and the ability to recall and describe detailed facts. Visual and auditory acuity to perform duties (e.g., reading small print on labels, tags or containers). Strong customer service orientation and effective communication with customers. Effective verbal and written communication. Ability to prepare and submit external theft reports as needed and to communicate with Asset Protection and Store Leadership Teams. Ability to work a flexible schedule that includes nights and weekends. Responsibilities - Time Allocation
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60% External Theft Reporting and review potential links of habitual offenders in Auror System; proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30% Monitor store compliance with AP-related programs that prevent external theft; take corrective action to remedy vulnerabilities and report findings to DAPL and Store Leadership – 10% Experience & Education
Preferred: High School Diploma or General Equivalency Development (GED). Required: 1 to 3 years of experience. Additional Details
Anticipated Weekly Hours: 40 Time Type: Full time Pay Range: The typical pay range for this role is $16.50–$24.00 per hour. The actual offer depends on factors including experience, education, geography and other relevant factors. Benefits
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs. This full-time position is eligible for a comprehensive benefits package designed to support physical, emotional, and financial well-being, including medical, dental and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits details are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 06/10/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr