Admitting Representative Alpena
MyMichigan Health, Alpena, MI, United States
Overview
Summary
The Patient Access Associate is responsible to greet, interview and gather information from each patient providing high level customer service while facilitating accurate and timely completion of registration and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. Associate must verify insurance, benefits, coverage & eligibility. Associate may obtain or verify insurance authorizations for scheduled & unscheduled services. Acquires necessary signatures on financial agreements, consents and admission agreements, generate appropriate paperwork and place hospital identification bands on patients according to procedure. Responsible for entering complete and accurate data utilizing computer technology. Acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal, CMS, and MyMichigan Health policies and procedures are followed. A primary function of this position will be to perform point-of-service collections of co-pay and deductible amounts from patients in a diplomatic and customer focused manner. This position must be able to work in a team atmosphere and have good communication skills. This position will also perform miscellaneous related duties as assigned. Responsibilities
(70%)
Schedules/Registers/Pre-Registers patients accurately and completely (15%)
Works assigned reports/work queues (10%)
Obtains required pre-authorizations when needed/required (5%)
Interfaces with patient care departments to provide information regarding Patient Access Certifications and Licensures
Credential:
FINGERPRINT: Fingerprinting Essential:
true Required Education
Education:
High School Diploma or GED required Equivalent Experience:
Associates degree preferred. Essential:
true Other Information
Other Duties And Responsibilities:
Perform inpatient admission functions, including direct admits and emergency department admissions. May include Switchboard duties. Collects patient demographics to complete a registration accurately including documentation of MSP information for Medicare patients. Uses available tools to verify patient identification and insurance eligibility. Carries our special projects as assigned by Manager. All other duties as assigned. Experience, Training And Skills
Preferred:
Associates degree or Certified Healthcare Access Associate (CHAA) certification through National Association of Healthcare Access Management (NAHAM). Experience:
One year experience working with insurance and patient accounts preferred. Skills:
Typing, basic computer knowledge to enter patient information; basic math, customer service. Interpersonal skills to communicate with individuals and groups and at all levels. Maintains confidentiality with all patient information. Knowledge:
Medical terminology and medical office practices; Microsoft Windows competency. Participation in further learning opportunities offered by MyMichigan Health may be required. Physical/Mental Requirements And Typical Working Conditions
Able to work in stressful situations involving public contact, including trauma, grief and death. Required to wear personal protective equipment if needed. Must be able to move about the facility with or without an assisted device and perform the functions of the job as outlined. Good vision and hearing with or without assistive devices. Typically sits/stands/walks for long periods; may require postural changes (stooping, kneeling, crouching). Exposure to bloodborne pathogens and other potentially infectious materials; comply with bloodborne pathogen and TB testing requirements. Ability to handle multiple tasks, work independently, maintain regular attendance and stay awake. Dexterity for handling, reaching, grasping, fingering and feeling. Physical demand level: Sedentary. May lift/carry 0-10 lbs occasionally. Note:
This description focuses on job responsibilities, qualifications and physical requirements relevant to the Patient Access Associate role. It excludes unrelated administrative or promotional content. This position has no explicit expiration noted in the description.
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Summary
The Patient Access Associate is responsible to greet, interview and gather information from each patient providing high level customer service while facilitating accurate and timely completion of registration and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. Associate must verify insurance, benefits, coverage & eligibility. Associate may obtain or verify insurance authorizations for scheduled & unscheduled services. Acquires necessary signatures on financial agreements, consents and admission agreements, generate appropriate paperwork and place hospital identification bands on patients according to procedure. Responsible for entering complete and accurate data utilizing computer technology. Acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal, CMS, and MyMichigan Health policies and procedures are followed. A primary function of this position will be to perform point-of-service collections of co-pay and deductible amounts from patients in a diplomatic and customer focused manner. This position must be able to work in a team atmosphere and have good communication skills. This position will also perform miscellaneous related duties as assigned. Responsibilities
(70%)
Schedules/Registers/Pre-Registers patients accurately and completely (15%)
Works assigned reports/work queues (10%)
Obtains required pre-authorizations when needed/required (5%)
Interfaces with patient care departments to provide information regarding Patient Access Certifications and Licensures
Credential:
FINGERPRINT: Fingerprinting Essential:
true Required Education
Education:
High School Diploma or GED required Equivalent Experience:
Associates degree preferred. Essential:
true Other Information
Other Duties And Responsibilities:
Perform inpatient admission functions, including direct admits and emergency department admissions. May include Switchboard duties. Collects patient demographics to complete a registration accurately including documentation of MSP information for Medicare patients. Uses available tools to verify patient identification and insurance eligibility. Carries our special projects as assigned by Manager. All other duties as assigned. Experience, Training And Skills
Preferred:
Associates degree or Certified Healthcare Access Associate (CHAA) certification through National Association of Healthcare Access Management (NAHAM). Experience:
One year experience working with insurance and patient accounts preferred. Skills:
Typing, basic computer knowledge to enter patient information; basic math, customer service. Interpersonal skills to communicate with individuals and groups and at all levels. Maintains confidentiality with all patient information. Knowledge:
Medical terminology and medical office practices; Microsoft Windows competency. Participation in further learning opportunities offered by MyMichigan Health may be required. Physical/Mental Requirements And Typical Working Conditions
Able to work in stressful situations involving public contact, including trauma, grief and death. Required to wear personal protective equipment if needed. Must be able to move about the facility with or without an assisted device and perform the functions of the job as outlined. Good vision and hearing with or without assistive devices. Typically sits/stands/walks for long periods; may require postural changes (stooping, kneeling, crouching). Exposure to bloodborne pathogens and other potentially infectious materials; comply with bloodborne pathogen and TB testing requirements. Ability to handle multiple tasks, work independently, maintain regular attendance and stay awake. Dexterity for handling, reaching, grasping, fingering and feeling. Physical demand level: Sedentary. May lift/carry 0-10 lbs occasionally. Note:
This description focuses on job responsibilities, qualifications and physical requirements relevant to the Patient Access Associate role. It excludes unrelated administrative or promotional content. This position has no explicit expiration noted in the description.
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