Customer Ambassador
Suncoast Center, Inc., Clearwater, FL, United States
Suncoast Center is seeking compassionate individuals to serve as a Customer Ambassador.
Schedule Closer shift: Monday‑Thursday 10:00 am – 7:00 pm, Friday 8:00 am – 5:00 pm.
Job Duties
Function as in‑person access point for clients and guests in designated agency locations and service areas.
Greets all clients, staff, and guests at check‑in in a pleasant and positive manner.
Checks clients in/out in a timely and accurate manner.
Collects payments, issues receipts, and balances cash drawer at the end of each shift.
Updates client information as necessary at check‑out or check‑in.
Schedules appointments for clients and providers.
Provides confirmation and follow‑up calls for future and missed appointments.
Answers the telephone in a professional manner and directs the call to the appropriate person.
Distributes faxes according to distribution schedule if needed.
Works with clinical staff to ensure timely client flow through scheduled services.
Performs all opening and closing procedures if assigned.
Understands the support function of the job and assumes responsibility for assignments.
Assists with follow‑up on all pending client issues.
Distributes and collects client satisfaction surveys.
Follows department procedures for Avatar entries to ensure quality and integrity of the data entry.
Rotates location and site when reassigned periodically throughout the year to ensure competency and integrity of agency and department procedures across all front‑desk sites.
Accepts required overtime as assigned due to staff vacancies or department shortages.
Relates well with others and deals calmly with a diverse population.
Operates computer and other office equipment such as fax, calculator, copier, scanner, etc., in the proper manner.
Coordinates with client/staff to obtain solutions to problems.
Establishes and prioritizes job tasks, desired solutions to problems, and develops a realistic plan for their accomplishment.
Provides access to information and referral sources for consumers.
Completes Avatar input concurrently when phone or in‑person contact requires it.
Serves as back‑up to other Central Intake or Front Office Operations overflow as assigned.
Ensures timely and accurate data entry and outcomes for designated service areas and generates required reports.
Speaks in a warm, friendly manner consistently to all clients, guests and staff.
Participates in team meetings.
Accesses a location manager on duty when needed.
Accomplishes individual goals.
Completes other duties and special projects as assigned.
Minimum Qualifications Education:
High school graduate or GED certificate; must be able to read and comprehend written instructions; write legibly; operate office equipment (fax machine, credit card machine, and computer); file accurately and keep records.
Experience:
Two years of customer service experience within any industry. Required to feel comfortable working with individuals served that have a mental health diagnosis.
Additional Requirements:
Must be 21 years of age. Negative drug screening prior to hire and throughout employment. Clear criminal background check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and must have a valid Florida Driver’s License, motor‑vehicle checks prior to hire and annually with an acceptable driving record maintained throughout employment along with a reliable vehicle, valid registration, and valid vehicle insurance. Must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character. Must provide official transcripts.
Working Conditions Indoor work; local travel for meetings, training, and location assignments. Busy, high‑stress office. Ability to work in a high‑stress environment; excellent customer service skills, both in person and on the telephone; ability to be flexible, able to multi‑task, and learn new procedures readily; ability to operate a multi‑line switchboard, copy machine, personal computer, calculator, fax machine and credit card machine.
Computer literate:
Microsoft Outlook, Word, Excel; familiar with electronic medical records.
Suncoast Center, Inc. is a drug‑free workplace and follows federal guidelines and regulations related to marijuana use.
#J-18808-Ljbffr
Schedule Closer shift: Monday‑Thursday 10:00 am – 7:00 pm, Friday 8:00 am – 5:00 pm.
Job Duties
Function as in‑person access point for clients and guests in designated agency locations and service areas.
Greets all clients, staff, and guests at check‑in in a pleasant and positive manner.
Checks clients in/out in a timely and accurate manner.
Collects payments, issues receipts, and balances cash drawer at the end of each shift.
Updates client information as necessary at check‑out or check‑in.
Schedules appointments for clients and providers.
Provides confirmation and follow‑up calls for future and missed appointments.
Answers the telephone in a professional manner and directs the call to the appropriate person.
Distributes faxes according to distribution schedule if needed.
Works with clinical staff to ensure timely client flow through scheduled services.
Performs all opening and closing procedures if assigned.
Understands the support function of the job and assumes responsibility for assignments.
Assists with follow‑up on all pending client issues.
Distributes and collects client satisfaction surveys.
Follows department procedures for Avatar entries to ensure quality and integrity of the data entry.
Rotates location and site when reassigned periodically throughout the year to ensure competency and integrity of agency and department procedures across all front‑desk sites.
Accepts required overtime as assigned due to staff vacancies or department shortages.
Relates well with others and deals calmly with a diverse population.
Operates computer and other office equipment such as fax, calculator, copier, scanner, etc., in the proper manner.
Coordinates with client/staff to obtain solutions to problems.
Establishes and prioritizes job tasks, desired solutions to problems, and develops a realistic plan for their accomplishment.
Provides access to information and referral sources for consumers.
Completes Avatar input concurrently when phone or in‑person contact requires it.
Serves as back‑up to other Central Intake or Front Office Operations overflow as assigned.
Ensures timely and accurate data entry and outcomes for designated service areas and generates required reports.
Speaks in a warm, friendly manner consistently to all clients, guests and staff.
Participates in team meetings.
Accesses a location manager on duty when needed.
Accomplishes individual goals.
Completes other duties and special projects as assigned.
Minimum Qualifications Education:
High school graduate or GED certificate; must be able to read and comprehend written instructions; write legibly; operate office equipment (fax machine, credit card machine, and computer); file accurately and keep records.
Experience:
Two years of customer service experience within any industry. Required to feel comfortable working with individuals served that have a mental health diagnosis.
Additional Requirements:
Must be 21 years of age. Negative drug screening prior to hire and throughout employment. Clear criminal background check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and must have a valid Florida Driver’s License, motor‑vehicle checks prior to hire and annually with an acceptable driving record maintained throughout employment along with a reliable vehicle, valid registration, and valid vehicle insurance. Must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character. Must provide official transcripts.
Working Conditions Indoor work; local travel for meetings, training, and location assignments. Busy, high‑stress office. Ability to work in a high‑stress environment; excellent customer service skills, both in person and on the telephone; ability to be flexible, able to multi‑task, and learn new procedures readily; ability to operate a multi‑line switchboard, copy machine, personal computer, calculator, fax machine and credit card machine.
Computer literate:
Microsoft Outlook, Word, Excel; familiar with electronic medical records.
Suncoast Center, Inc. is a drug‑free workplace and follows federal guidelines and regulations related to marijuana use.
#J-18808-Ljbffr