Lead Engagement Specialist
City of Cleveland, Cleveland, OH, United States
Lead Engagement Specialist
Under general direction, provides administrative and operational support to assigned department or division. Prepares routine communications including memos, correspondence, emails, reports, and other documents. Performs data entry and assists with compiling and organizing information. Maintains and updates office records, files, and documentation. Assists with coordinating projects, assignments, and departmental activities. Schedules meetings and responds to routine inquiries. Utilizes standard office software and systems to complete assigned tasks. Performs related duties as required.
Associates Degree in Business or Public Administration or closely related field preferred.
Two years of full-time paid experience in government or private industry office administration required, or any equivalent combination of education, training and experience may substitute for each year of college education lacking.
Proficiency in office software (such as Microsoft Office, including Word, Excel and Outlook).
Strong organizational, written and verbal communication skills with attention to detail.
Key Responsibilities
Client Support and Advocacy
Build and maintain relationships with families affected by lead exposure, offering emotional and practical support.
Serve as a liaison and advocate for families, helping them navigate the application process for the Lead Hazard Control Program.
Develop tailored plans of action with families and landlords to address housing safety issues related to lead exposure.
Provide ongoing support and follow-up to ensure the completion of the lead abatement process and track family progress.
Community Outreach and Engagement
Work closely with the Cleveland Department of Health (CDPH), community organizations, and other stakeholders to identify families in need.
Conduct outreach in neighborhoods to educate residents about lead hazards, testing, and abatement programs.
Collaborate with housing and community development teams to address broader quality-of-life issues for families.
Program Coordination and Resource Management
Assist families in accessing city programs, nonprofit services, and community resources related to housing, healthcare, and environmental safety.
Coordinate home inspections and ensure families are connected to lead risk assessments and abatement contractors.
Gather and document client data to assess the effectiveness of interventions and measure programs impact.
Maintain accurate records of client interactions, housing assessments, and progress reports.
Collaboration and Communication
Partner with other city departments, nonprofit organizations, and healthcare professionals to create a comprehensive support network for affected families.
Communicate across multiple platforms (social media, printed materials, workshops) to share updates on lead hazard initiatives.
Work with the CES Manager, CDPH, and Council Members to prioritize neighborhoods and properties for lead inspections and remediation efforts.
Preferred Department Qualifications
Valid Driver’s license and reliable transportation for conducting home visits and attending community meetings.
Experience working with ESL (as Second Language) or Bilingual or Multilingual proficiency.
Public Speaking is required.
Bachelor’s degree in Public Health, Social Sciences, Communications, or related field.
Experience in community engagement, public health, social work, or advocacy.
Community Health Worker.
Ability to work with diverse populations and handle sensitive situations with empathy and cultural competence.
Experience in conducting home inspections or familiarity with housing quality standards is a plus.
The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.
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Associates Degree in Business or Public Administration or closely related field preferred.
Two years of full-time paid experience in government or private industry office administration required, or any equivalent combination of education, training and experience may substitute for each year of college education lacking.
Proficiency in office software (such as Microsoft Office, including Word, Excel and Outlook).
Strong organizational, written and verbal communication skills with attention to detail.
Key Responsibilities
Client Support and Advocacy
Build and maintain relationships with families affected by lead exposure, offering emotional and practical support.
Serve as a liaison and advocate for families, helping them navigate the application process for the Lead Hazard Control Program.
Develop tailored plans of action with families and landlords to address housing safety issues related to lead exposure.
Provide ongoing support and follow-up to ensure the completion of the lead abatement process and track family progress.
Community Outreach and Engagement
Work closely with the Cleveland Department of Health (CDPH), community organizations, and other stakeholders to identify families in need.
Conduct outreach in neighborhoods to educate residents about lead hazards, testing, and abatement programs.
Collaborate with housing and community development teams to address broader quality-of-life issues for families.
Program Coordination and Resource Management
Assist families in accessing city programs, nonprofit services, and community resources related to housing, healthcare, and environmental safety.
Coordinate home inspections and ensure families are connected to lead risk assessments and abatement contractors.
Gather and document client data to assess the effectiveness of interventions and measure programs impact.
Maintain accurate records of client interactions, housing assessments, and progress reports.
Collaboration and Communication
Partner with other city departments, nonprofit organizations, and healthcare professionals to create a comprehensive support network for affected families.
Communicate across multiple platforms (social media, printed materials, workshops) to share updates on lead hazard initiatives.
Work with the CES Manager, CDPH, and Council Members to prioritize neighborhoods and properties for lead inspections and remediation efforts.
Preferred Department Qualifications
Valid Driver’s license and reliable transportation for conducting home visits and attending community meetings.
Experience working with ESL (as Second Language) or Bilingual or Multilingual proficiency.
Public Speaking is required.
Bachelor’s degree in Public Health, Social Sciences, Communications, or related field.
Experience in community engagement, public health, social work, or advocacy.
Community Health Worker.
Ability to work with diverse populations and handle sensitive situations with empathy and cultural competence.
Experience in conducting home inspections or familiarity with housing quality standards is a plus.
The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.
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