Order Entry Administrator
Aston Carter, Saline, MI, United States
Job Description
We are seeking a dedicated and detail‑oriented Aftersales Coordinator to manage parts order operations, provide customer support, and handle administrative tasks. This position involves working closely with various teams to ensure efficient service delivery and customer satisfaction.
Responsibilities
Enter and manage spare parts orders in the ERP system based on customer requests and internal service needs.
Source components from inventory, factory, or approved vendors, verifying availability, pricing, and lead times.
Coordinate shipping and delivery logistics with warehouse and transportation teams.
Apply appropriate HTS codes for international shipments and ensure compliance with U.S. Customs and trade regulations.
Serve as the primary contact for customer inquiries related to parts, order status, and basic technical support.
Provide accurate quotes and lead times for parts and services.
Collaborate with service technicians to ensure required parts are available prior to field visits or repairs.
Assist in scheduling service work and ensure proper job closure.
Manage customer returns and warranty claims.
Issue RMAs and coordinate with suppliers or the factory for approvals and credit processing.
Maintain accurate records of orders, part numbers, shipping details, and customer interactions.
Update internal tools such as parts catalogs and pricing databases.
Additional Skills & Qualifications
2+ years of administrative and/or sales support experience.
Equivalent experience in a parts department or service coordination role may be considered.
Prior experience in manufacturing or industrial equipment support is highly desirable.
Familiarity with HTS codes and international logistics is a plus.
Proficiency with ERP/order management systems is a plus (e.g., SAP, Microsoft Dynamics).
Working knowledge of Microsoft Office (Excel, Word, Outlook).
Job Type & Location This is a Contract to Hire position based in Saline, MI.
Pay and Benefits The pay range for this position is $23.00 – $26.00 per hour.
Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Saline, MI.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Accommodations If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interview process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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Responsibilities
Enter and manage spare parts orders in the ERP system based on customer requests and internal service needs.
Source components from inventory, factory, or approved vendors, verifying availability, pricing, and lead times.
Coordinate shipping and delivery logistics with warehouse and transportation teams.
Apply appropriate HTS codes for international shipments and ensure compliance with U.S. Customs and trade regulations.
Serve as the primary contact for customer inquiries related to parts, order status, and basic technical support.
Provide accurate quotes and lead times for parts and services.
Collaborate with service technicians to ensure required parts are available prior to field visits or repairs.
Assist in scheduling service work and ensure proper job closure.
Manage customer returns and warranty claims.
Issue RMAs and coordinate with suppliers or the factory for approvals and credit processing.
Maintain accurate records of orders, part numbers, shipping details, and customer interactions.
Update internal tools such as parts catalogs and pricing databases.
Additional Skills & Qualifications
2+ years of administrative and/or sales support experience.
Equivalent experience in a parts department or service coordination role may be considered.
Prior experience in manufacturing or industrial equipment support is highly desirable.
Familiarity with HTS codes and international logistics is a plus.
Proficiency with ERP/order management systems is a plus (e.g., SAP, Microsoft Dynamics).
Working knowledge of Microsoft Office (Excel, Word, Outlook).
Job Type & Location This is a Contract to Hire position based in Saline, MI.
Pay and Benefits The pay range for this position is $23.00 – $26.00 per hour.
Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Saline, MI.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Accommodations If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interview process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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