Retail Ophthalmic Dispensing Trainee
Visionworks of America, Glens Falls, NY, United States
Summary
Assist customers with frames selection, fits and dispenses frames. Utilising technical information to interpret prescriptions and assist customers with their selection of optical products/services.
Pay Class And Pay Rate
Pay Class: Full Time
Pay Rate: $17.50 - $26.25 per hour
Essential Responsibilities
Assist each customer in frame and lens selection.
Provide accurate product information regarding frames, lens selections and other services.
Provide customers covered by Third‑Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses; discuss extras and options and inform of any additional charges not covered by insurance.
Analyze and interpret patients’ prescriptions.
Sell, fit and dispense frames and other accessories.
Maintain a clean and orderly dispensing area.
Ensure accuracy of patient pricing.
Communicate clearly with lab and Optometrist to ensure accuracy of prescription.
Fulfill education and experience requirements to become a Licensed Optician within the state/contract mandated time frame.
Adhere to privacy and confidentiality policies and procedures (e.g., HIPAA).
Participate in all training and educational activities necessary to meet departmental goals and maintain professional affiliations.
Diligently maintain cleanliness of all equipment, workstations and the overall facility on a daily basis.
As required by changing business needs, complete additional responsibilities as assigned.
Education
High school diploma or equivalent.
Experience & Background
Must have a current New York or Massachusetts Apprentice permit to practice.
Copy of permit must be on file with the Human Resources Department.
One to three months of related experience and/or training.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or associates of the organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest and percentages.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Essential Responsibilities Related To Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).
Visual requirements:
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth perception (three‑dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Essential Responsibilities Related To Behavioral Characteristics
Basic computer literacy.
Strong communication skills and the desire to work with the public.
Possess an outgoing, positive professional personality & appearance.
Ability to work independently and as part of a team.
Ability to interact well with associates.
Ability to perform multiple tasks simultaneously.
Flexibility to support change.
Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. Associates may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Equal Opportunity VSP is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.
Union Position Compensation Position provides competitive pay and benefits. Specific terms are set forth in the Company’s collective bargaining agreement with a minimum pay rate of $17.50 per hour plus incentive. Starting pay may vary based on experience to a maximum of $26.25 per hour. Incentive pay, wage upgrades, and overtime opportunities are also available.
As required by changing business needs, complete additional essential responsibilities as identified and assigned.
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Pay Class And Pay Rate
Pay Class: Full Time
Pay Rate: $17.50 - $26.25 per hour
Essential Responsibilities
Assist each customer in frame and lens selection.
Provide accurate product information regarding frames, lens selections and other services.
Provide customers covered by Third‑Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses; discuss extras and options and inform of any additional charges not covered by insurance.
Analyze and interpret patients’ prescriptions.
Sell, fit and dispense frames and other accessories.
Maintain a clean and orderly dispensing area.
Ensure accuracy of patient pricing.
Communicate clearly with lab and Optometrist to ensure accuracy of prescription.
Fulfill education and experience requirements to become a Licensed Optician within the state/contract mandated time frame.
Adhere to privacy and confidentiality policies and procedures (e.g., HIPAA).
Participate in all training and educational activities necessary to meet departmental goals and maintain professional affiliations.
Diligently maintain cleanliness of all equipment, workstations and the overall facility on a daily basis.
As required by changing business needs, complete additional responsibilities as assigned.
Education
High school diploma or equivalent.
Experience & Background
Must have a current New York or Massachusetts Apprentice permit to practice.
Copy of permit must be on file with the Human Resources Department.
One to three months of related experience and/or training.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or associates of the organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest and percentages.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Essential Responsibilities Related To Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).
Visual requirements:
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth perception (three‑dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Essential Responsibilities Related To Behavioral Characteristics
Basic computer literacy.
Strong communication skills and the desire to work with the public.
Possess an outgoing, positive professional personality & appearance.
Ability to work independently and as part of a team.
Ability to interact well with associates.
Ability to perform multiple tasks simultaneously.
Flexibility to support change.
Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. Associates may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Equal Opportunity VSP is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.
Union Position Compensation Position provides competitive pay and benefits. Specific terms are set forth in the Company’s collective bargaining agreement with a minimum pay rate of $17.50 per hour plus incentive. Starting pay may vary based on experience to a maximum of $26.25 per hour. Incentive pay, wage upgrades, and overtime opportunities are also available.
As required by changing business needs, complete additional essential responsibilities as identified and assigned.
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