Call Center Representative $15/hr

Parallel Employment is currently recruiting for a Call Center Representative for a client located in Janesville, WI. In this role, you’ll be the voice customers rely on—handling incoming calls, gathering information, and delivering a positive experience every time.

Responsibilites

Respond to inbound calls and accurately document caller information

Follow established call guidelines while maintaining a natural, professional conversation

Collect and verify required details to ensure each interaction is handled correctly

Provide courteous, empathetic support and resolve inquiries efficiently

Meet performance expectations for call quality, accuracy, and productivity

Stay up to date on account requirements and procedures across multiple clients

Communicate any concerns or irregularities to leadership in a timely manner

Arrive ready to work at the start of each scheduled shift

Adhere to all company policies, including confidentiality and data security standards

Participate in ongoing training and development opportunities

Assist with additional tasks as needed

Qualifications

High school diploma or GED required

Previous customer service experience required

Comfortable using computers and learning new systems

Strong communication skills with a focus on listening and problem-solving

Professional, calm, and friendly phone presence

Positive attitude and willingness to learn

Team-oriented mindset

Flexibility to work a variety of shifts, including nights, weekends, and holidays (24/7 operation)

Typing speed of at least 25 WPM

Basic proficiency in spelling, grammar, and comprehension

Ability to pass pre-employment screenings

Equal Opportunity Employer

#J-18808-Ljbffr