Bilingual Customer Service Rep
Johns Hopkins Medicine, Hanover, MD, United States
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Job Details
Requisition #: 666291 Location: Johns Hopkins Health Plans, Hanover, MD 21076
Category: Non-Clinical Professional Schedule: Day Shift Employment Type: Full Time
The Customer Service Representative supports health plan members by providing timely, accurate information regarding benefits, eligibility, claims, and plan services. This role ensures member satisfaction through professional handling of inquiries, thorough documentation, and coordination with internal departments to resolve issues efficiently. Qualifications
1-2 years of customer service experience required Experience in healthcare, health insurance, managed care, or member services preferred Call center or customer-facing experience accepted Knowledge of medical terminology and insurance/benefits terminology preferred Strong communication, documentation, and problem-solving skills Ability to prioritize workload and follow established policies and procedures
Apply
Remote Work from Home
Share This Page
Share on Facebook
Share on Twitter
Share on LinkedIn
Share via Email
Job Details
Requisition #: 666291 Location: Johns Hopkins Health Plans, Hanover, MD 21076
Category: Non-Clinical Professional Schedule: Day Shift Employment Type: Full Time
The Customer Service Representative supports health plan members by providing timely, accurate information regarding benefits, eligibility, claims, and plan services. This role ensures member satisfaction through professional handling of inquiries, thorough documentation, and coordination with internal departments to resolve issues efficiently. Qualifications
1-2 years of customer service experience required Experience in healthcare, health insurance, managed care, or member services preferred Call center or customer-facing experience accepted Knowledge of medical terminology and insurance/benefits terminology preferred Strong communication, documentation, and problem-solving skills Ability to prioritize workload and follow established policies and procedures
Apply