Customer Service Representative - Driving
SP+ (SP Plus), Camden, NJ, United States
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. There’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout‑free experiences everywhere you go to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.
Responsibilities Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Assists customers in making payment to fully automated revenue control equipment
Helps customers with parking services and facilitates the expedient flow of traffic through the facility
Leads programs to improve client and customer satisfaction
Assists in the management of the day‑to‑day activities of the assigned location
Monitors parkers in pay‑in lanes
Interacts with customers in a friendly and professional manner
Provides assistance to customers that have forgotten where they parked their vehicle
Performs other necessary functions as assigned
Conducts garage and facility audits as required by management
Counts “bank” of revenue at the beginning of shift to ensure starting total is correct
Makes change for customers before transactions
Quotes rates for parking services
Gives directions to customers to various locations in the city
Resolves customer complaints independently or with the aid of a supervisor
Answers telephone in a prompt and courteous manner
Maintains cleanliness of facility and picks up trash in the surrounding area
Presents themselves professionally at all times while at work
Arrives to work on time for scheduled shifts
Completes any other duties that may be assigned by the supervisor
Qualifications Pay Rate:
$15.92 per hour
Education Required:
High School Diploma or an equivalent combination of experience and education
Experience Required:
Experience with automated parking access control hardware and software or a high aptitude for technology
Availability to Work:
Special shift requirements may vary; availability for 2nd shift, 3rd shift, and/or week‑ends may be required
License Requirement:
Valid state‑issued driver’s license with current address and acceptable driving record
Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to make change
Language Skills:
Ability to read, write and interpret English; ability to present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees
Reasoning Ability:
Ability to apply common sense to carry out detailed written or oral instructions; deal with problems involving a few concrete variables
Adaptability:
Adapts to changes in the work environment; handles delay or unexpected events
Judgment:
Exhibits sound and accurate judgment
Other Skills and Abilities:
Ability to use clock, calculator or credit card machine to handle transactions; maintain a pleasant demeanor when speaking on the telephone and with the public; respond to customer problems or complaints proactively; willingness to lead by example; flexible schedule
Work Environment
The noise level is usually moderate to loud
Exposure to vehicle emissions is moderate to high
Exposure to extreme hot/cold temperatures is moderate to high
Subject to all weather conditions, including precipitation and wind
Exposure to bright sunlight and nighttime working conditions is high
Physical Demands The physical demands include frequently standing, walking, using hands to finger, handle, or feel objects, tools, or controls and reaching with hands and arms; specific vision abilities required include close vision.
SP+ is an equal opportunity employer. SP+ does not tolerate harassment or retaliation against any employee or applicant based on race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ retains data relevant to the candidacy for a period reasonably necessary for the evaluation process; if hired, data may become part of your employee records.
Location US-NJ-CAMDEN
#J-18808-Ljbffr
Responsibilities Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Assists customers in making payment to fully automated revenue control equipment
Helps customers with parking services and facilitates the expedient flow of traffic through the facility
Leads programs to improve client and customer satisfaction
Assists in the management of the day‑to‑day activities of the assigned location
Monitors parkers in pay‑in lanes
Interacts with customers in a friendly and professional manner
Provides assistance to customers that have forgotten where they parked their vehicle
Performs other necessary functions as assigned
Conducts garage and facility audits as required by management
Counts “bank” of revenue at the beginning of shift to ensure starting total is correct
Makes change for customers before transactions
Quotes rates for parking services
Gives directions to customers to various locations in the city
Resolves customer complaints independently or with the aid of a supervisor
Answers telephone in a prompt and courteous manner
Maintains cleanliness of facility and picks up trash in the surrounding area
Presents themselves professionally at all times while at work
Arrives to work on time for scheduled shifts
Completes any other duties that may be assigned by the supervisor
Qualifications Pay Rate:
$15.92 per hour
Education Required:
High School Diploma or an equivalent combination of experience and education
Experience Required:
Experience with automated parking access control hardware and software or a high aptitude for technology
Availability to Work:
Special shift requirements may vary; availability for 2nd shift, 3rd shift, and/or week‑ends may be required
License Requirement:
Valid state‑issued driver’s license with current address and acceptable driving record
Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to make change
Language Skills:
Ability to read, write and interpret English; ability to present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees
Reasoning Ability:
Ability to apply common sense to carry out detailed written or oral instructions; deal with problems involving a few concrete variables
Adaptability:
Adapts to changes in the work environment; handles delay or unexpected events
Judgment:
Exhibits sound and accurate judgment
Other Skills and Abilities:
Ability to use clock, calculator or credit card machine to handle transactions; maintain a pleasant demeanor when speaking on the telephone and with the public; respond to customer problems or complaints proactively; willingness to lead by example; flexible schedule
Work Environment
The noise level is usually moderate to loud
Exposure to vehicle emissions is moderate to high
Exposure to extreme hot/cold temperatures is moderate to high
Subject to all weather conditions, including precipitation and wind
Exposure to bright sunlight and nighttime working conditions is high
Physical Demands The physical demands include frequently standing, walking, using hands to finger, handle, or feel objects, tools, or controls and reaching with hands and arms; specific vision abilities required include close vision.
SP+ is an equal opportunity employer. SP+ does not tolerate harassment or retaliation against any employee or applicant based on race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ retains data relevant to the candidacy for a period reasonably necessary for the evaluation process; if hired, data may become part of your employee records.
Location US-NJ-CAMDEN
#J-18808-Ljbffr