Showroom Customer Service Representative
Ferguson, Red Bank, NJ, United States
Ferguson is looking for a Showroom Customer Service Representative. The role requires a love of meeting people, delivering outstanding customer service, and contributing to the bottom line of a multi‑billion‑dollar organization.
Schedule : Monday–Friday 8:30 AM–5:00 PM and Saturday 9:30 AM–5:00 PM, with one designated day off during the week.
Responsibilities
Assist customers on the showroom floor.
Strive to increase knowledge of the entire product offering.
Work hand‑in‑hand with Showroom Sales consultants by performing administrative functions that ensure customer needs are met.
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
Requirements
1–3 years of prior customer service and sales experience required.
Knowledge of plumbing fixtures, lighting, and appliances preferred.
Results‑oriented, able to meet goals, build relationships, and enjoy a team environment.
Excellent communication for phone/in‑person sales, time management, and organizational skills.
Bilingual is a plus.
Ambition to succeed and self‑motivated.
General digital literacy.
Ability to multi‑task.
Passion for customer service.
Ability to learn quickly.
This is a commission‑eligible role. The estimated total compensation range is $47,000–$60,000 annually.
Benefits include health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.
The Company is an equal opportunity employer and a government contractor that abides by the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A), which prohibit discrimination against qualified protected Veterans and qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.
#J-18808-Ljbffr
Schedule : Monday–Friday 8:30 AM–5:00 PM and Saturday 9:30 AM–5:00 PM, with one designated day off during the week.
Responsibilities
Assist customers on the showroom floor.
Strive to increase knowledge of the entire product offering.
Work hand‑in‑hand with Showroom Sales consultants by performing administrative functions that ensure customer needs are met.
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
Requirements
1–3 years of prior customer service and sales experience required.
Knowledge of plumbing fixtures, lighting, and appliances preferred.
Results‑oriented, able to meet goals, build relationships, and enjoy a team environment.
Excellent communication for phone/in‑person sales, time management, and organizational skills.
Bilingual is a plus.
Ambition to succeed and self‑motivated.
General digital literacy.
Ability to multi‑task.
Passion for customer service.
Ability to learn quickly.
This is a commission‑eligible role. The estimated total compensation range is $47,000–$60,000 annually.
Benefits include health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.
The Company is an equal opportunity employer and a government contractor that abides by the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A), which prohibit discrimination against qualified protected Veterans and qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.
#J-18808-Ljbffr