Customer Service Representative
Aston Carter, Uxbridge, MA, United States
Job Description
The Customer Service Representative provides outstanding customer service both by phone and in person, while supporting the efforts of the outside sales team. You will assist contractors and retail customers with product selection and order processing, ensuring an error rate of less than 1% when entering customer orders into the system.
Responsibilities
Provide outstanding customer service both by phone and in person.
Assist contractors and retail customers with product selection and order processing.
Accurately enter customer orders into the system with a target error rate of less than 1%.
Review orders for accuracy in pricing, quantities, freight terms, and delivery details before finalizing.
Process payments (cash, check, credit card) and balance daily transactions.
Confirm and post invoices with strict attention to detail.
Monitor open orders and proactively communicate updates.
Load samples or small orders into customer vehicles as needed (up to 30 lbs.).
Maintain detailed and accurate customer records in CRM.
Support inventory counts and seasonal sales initiatives.
Essential Skills
2+ years of experience in Customer Service or Inside Sales.
Proficiency in order entry and order processing.
Strong communication skills.
Familiarity with Microsoft Office and data entry.
Additional Skills & Qualifications
Proficiency in Microsoft Navigation.
Advanced skills in Excel.
Why Work Here? We don’t just sell products — we deliver quality, precision, and service our customers rely on. If you are highly detail-driven, accountable, and committed to accuracy, you will thrive here.
Work Environment You will work in a team of 3 Customer Service Representatives, alongside a Sales Manager and Office Manager on-site. The role requires presence on-site 5 days a week during the first shift from 7:00 am to 4:00 pm ET.
Job Type & Location This is a Contract to Hire position based out of Uxbridge, MA.
Pay And Benefits The pay range for this position is $20.00 - $20.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 17, 2026.
Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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Responsibilities
Provide outstanding customer service both by phone and in person.
Assist contractors and retail customers with product selection and order processing.
Accurately enter customer orders into the system with a target error rate of less than 1%.
Review orders for accuracy in pricing, quantities, freight terms, and delivery details before finalizing.
Process payments (cash, check, credit card) and balance daily transactions.
Confirm and post invoices with strict attention to detail.
Monitor open orders and proactively communicate updates.
Load samples or small orders into customer vehicles as needed (up to 30 lbs.).
Maintain detailed and accurate customer records in CRM.
Support inventory counts and seasonal sales initiatives.
Essential Skills
2+ years of experience in Customer Service or Inside Sales.
Proficiency in order entry and order processing.
Strong communication skills.
Familiarity with Microsoft Office and data entry.
Additional Skills & Qualifications
Proficiency in Microsoft Navigation.
Advanced skills in Excel.
Why Work Here? We don’t just sell products — we deliver quality, precision, and service our customers rely on. If you are highly detail-driven, accountable, and committed to accuracy, you will thrive here.
Work Environment You will work in a team of 3 Customer Service Representatives, alongside a Sales Manager and Office Manager on-site. The role requires presence on-site 5 days a week during the first shift from 7:00 am to 4:00 pm ET.
Job Type & Location This is a Contract to Hire position based out of Uxbridge, MA.
Pay And Benefits The pay range for this position is $20.00 - $20.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 17, 2026.
Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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