Pet Resort Customer Service Representative
K9 Resorts Luxury Pet Hotel, Madison, NJ, United States
Role
Pet Resort Guest Service Representative
Job Summary As a Pet Resort Guest Service Representative at K9 Resorts of Madison, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.
Responsibilities
Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
Greet all customers entering the building.
Perform check‑in/check‑out and reservation procedures in the POS system.
Take custody of pets and ensure they are properly placed in the building.
Answer telephone inquiries.
Provide tours of the facility to potential customers when necessary.
Feed and medicate all dogs.
Provide personal playtimes for dogs when requested.
Perform body checks to identify pre‑existing conditions and/or injuries.
Perform tasks as requested by management, including:
Sanitation of the lobby, boarding, and daycare accommodations.
Monitoring daycare.
Bathing dogs.
Qualifications
Ability to lift at least 30 lbs, handle multiple dogs at once, and engage in a physical job.
High school diploma or equivalent required.
Some weekend and holiday hours are required.
Salesmanship personality and comfort.
Outgoing, positive, and enthusiastic personality.
Must love dogs!
Benefits
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Compensation $17.00 – $19.00 per hour based on experience
Dress Code We allow visible tattoos that are not offensive. Unnatural colors of hair (e.g., blue, pink, etc.) and facial piercings except for nose studs are not allowed; other facial piercings must be covered to avoid risk of injury.
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Job Summary As a Pet Resort Guest Service Representative at K9 Resorts of Madison, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.
Responsibilities
Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
Greet all customers entering the building.
Perform check‑in/check‑out and reservation procedures in the POS system.
Take custody of pets and ensure they are properly placed in the building.
Answer telephone inquiries.
Provide tours of the facility to potential customers when necessary.
Feed and medicate all dogs.
Provide personal playtimes for dogs when requested.
Perform body checks to identify pre‑existing conditions and/or injuries.
Perform tasks as requested by management, including:
Sanitation of the lobby, boarding, and daycare accommodations.
Monitoring daycare.
Bathing dogs.
Qualifications
Ability to lift at least 30 lbs, handle multiple dogs at once, and engage in a physical job.
High school diploma or equivalent required.
Some weekend and holiday hours are required.
Salesmanship personality and comfort.
Outgoing, positive, and enthusiastic personality.
Must love dogs!
Benefits
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Compensation $17.00 – $19.00 per hour based on experience
Dress Code We allow visible tattoos that are not offensive. Unnatural colors of hair (e.g., blue, pink, etc.) and facial piercings except for nose studs are not allowed; other facial piercings must be covered to avoid risk of injury.
#J-18808-Ljbffr