Customer Service Rep
PABCO Building Products, LLC., Gypsum, CO, United States
Overview
PABCO® Gypsum , a division of PABCO® Building Products LLC, has provided quality gypsum board products and service for over 35 years. PABCO® Gypsum supplies a complete line of gypsum products for commercial and residential construction. At our Las Vegas location, we manufacture Gypsum Wallboard. The role of a
Customer Service Rep/Dispatcher
is to help manage customer orders and coordinate with transportation companies to ensure deliveries are completed on time. Note: This description focuses on the job responsibilities, qualifications, and expectations for the role. What’s the Job?
Receives and processes incoming customer orders for materials and/or products from company employees or individual customers. Prepares order paperwork for shipment and/or secures freight carriers as required. Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates. May resolve routine issues with carriers, including customer complaints, liability issues, and rate discrepancies. Provides customer support by answering general product questions, directing customers to website, and distributing product brochures and samples. Enters purchase orders into SAP. Updates and maintains freight rate tables in SAP. Informs customers of shipping dates, anticipated delays, and any additional information needed by customer. You And Your Experience
High school diploma or general education degree (GED) Two (2) years related experience and/or training What Puts You Ahead
Previous customer service experience for a manufacturing company Previous dispatching experience Attention to detail and order entry experience All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
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PABCO® Gypsum , a division of PABCO® Building Products LLC, has provided quality gypsum board products and service for over 35 years. PABCO® Gypsum supplies a complete line of gypsum products for commercial and residential construction. At our Las Vegas location, we manufacture Gypsum Wallboard. The role of a
Customer Service Rep/Dispatcher
is to help manage customer orders and coordinate with transportation companies to ensure deliveries are completed on time. Note: This description focuses on the job responsibilities, qualifications, and expectations for the role. What’s the Job?
Receives and processes incoming customer orders for materials and/or products from company employees or individual customers. Prepares order paperwork for shipment and/or secures freight carriers as required. Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates. May resolve routine issues with carriers, including customer complaints, liability issues, and rate discrepancies. Provides customer support by answering general product questions, directing customers to website, and distributing product brochures and samples. Enters purchase orders into SAP. Updates and maintains freight rate tables in SAP. Informs customers of shipping dates, anticipated delays, and any additional information needed by customer. You And Your Experience
High school diploma or general education degree (GED) Two (2) years related experience and/or training What Puts You Ahead
Previous customer service experience for a manufacturing company Previous dispatching experience Attention to detail and order entry experience All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
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