Auto Claims Representative
SET SEG, East Lansing, MI, United States
Auto Claims Representative
Set SEG is looking for an Auto Claims Representative to handle end‑to‑end auto physical damage claims, with additional exposure to small property damage claims as needed. The role serves as a primary point of contact for members and delivers high‑quality customer service through timely communication, sound judgment, and consistent adherence to organization standards. It requires balancing efficiency with accuracy while maintaining detailed documentation and compliance with applicable laws, regulations, and internal claims handling guidelines.
Title:
Auto Claims Representative
Reports To:
Claims Manager
Location:
East Lansing, MI
Responsibilities
Investigate, evaluate and process assigned auto physical damage and small property damage claims.
Serve as primary point of contact to members via phone, email, fax and written correspondence regarding claim requests, status updates, and coverage explanations.
Provide high‑quality customer service in a fast‑paced environment.
Manage a high‑volume claim workload, prioritizing tasks to meet service expectations, regulatory requirements, and organizational standards.
Maintain accurate, timely and well‑organized documentation within the claims management system while managing multiple active claims concurrently.
Negotiate claims within established settlement authority and promptly notify leadership of any claim trending toward or exceeding authority limits.
Assign and coordinate vendors for claim‑related activities and manage incoming vendor reports.
Ensure claims are handled in compliance with applicable laws, regulations and internal claims handling standards, with an emphasis on quality and consistency.
Monitor and coordinate work performed by outside investigators, auto appraisers, and independent adjusters.
Facilitate salvage and subrogation activities, including monitoring recoveries on assigned claims.
Deliver clear, accurate and customer‑friendly coverage explanations and written correspondence, helping members understand claim decisions and next steps.
Collaborate closely with internal teams, including risk control, underwriting and claims leadership, to support effective claim outcomes.
Other duties as assigned by supervisor.
Qualifications
Bachelor’s degree preferred; minimum of two (2) years of claims experience, with a strong preference for auto physical damage exposure.
Excellent verbal and written communication skills, with the ability to deliver clear, professional, and customer‑focused communication to members, vendors and internal stakeholders.
Strong organizational and time‑management skills, including the ability to prioritize, multitask, meet deadlines and independently follow up on open items.
Maintain a high level of professionalism.
Proficiency in Microsoft Office applications, including Excel and Word, with the ability to use technology effectively to document, track, and communicate claim activity.
Commitment to continuous learning, including willingness to participate in ongoing education with industry‑recognized training (IIA, AIC, INS or other relevant claims designations).
Benefits 100% employer paid insurance (medical, dental and vision), paid time off (PTO) and paid parental leave.
Physical Demands / Work Environment Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Ability to travel to various locations throughout Michigan as needed. Punctual, regular, and consistent attendance is required.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal‑opportunity workplace.
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Title:
Auto Claims Representative
Reports To:
Claims Manager
Location:
East Lansing, MI
Responsibilities
Investigate, evaluate and process assigned auto physical damage and small property damage claims.
Serve as primary point of contact to members via phone, email, fax and written correspondence regarding claim requests, status updates, and coverage explanations.
Provide high‑quality customer service in a fast‑paced environment.
Manage a high‑volume claim workload, prioritizing tasks to meet service expectations, regulatory requirements, and organizational standards.
Maintain accurate, timely and well‑organized documentation within the claims management system while managing multiple active claims concurrently.
Negotiate claims within established settlement authority and promptly notify leadership of any claim trending toward or exceeding authority limits.
Assign and coordinate vendors for claim‑related activities and manage incoming vendor reports.
Ensure claims are handled in compliance with applicable laws, regulations and internal claims handling standards, with an emphasis on quality and consistency.
Monitor and coordinate work performed by outside investigators, auto appraisers, and independent adjusters.
Facilitate salvage and subrogation activities, including monitoring recoveries on assigned claims.
Deliver clear, accurate and customer‑friendly coverage explanations and written correspondence, helping members understand claim decisions and next steps.
Collaborate closely with internal teams, including risk control, underwriting and claims leadership, to support effective claim outcomes.
Other duties as assigned by supervisor.
Qualifications
Bachelor’s degree preferred; minimum of two (2) years of claims experience, with a strong preference for auto physical damage exposure.
Excellent verbal and written communication skills, with the ability to deliver clear, professional, and customer‑focused communication to members, vendors and internal stakeholders.
Strong organizational and time‑management skills, including the ability to prioritize, multitask, meet deadlines and independently follow up on open items.
Maintain a high level of professionalism.
Proficiency in Microsoft Office applications, including Excel and Word, with the ability to use technology effectively to document, track, and communicate claim activity.
Commitment to continuous learning, including willingness to participate in ongoing education with industry‑recognized training (IIA, AIC, INS or other relevant claims designations).
Benefits 100% employer paid insurance (medical, dental and vision), paid time off (PTO) and paid parental leave.
Physical Demands / Work Environment Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Ability to travel to various locations throughout Michigan as needed. Punctual, regular, and consistent attendance is required.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal‑opportunity workplace.
#J-18808-Ljbffr