Property Sales & Leasing Agent (Hybrid)
AVALON BAY COMMUNITIES, Inc., Virginia Beach, VA, United States
Overview
AvalonBay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional and consistent personal interactions make AvalonBay a great place to work.
The Role The Sales Associate will be a driving force in helping prospective residents find the best place to call home. They support community leasing by assisting and engaging prospective residents on their self‑guided/virtual tours. They are responsible for all aspects of the centralized leasing process for multiple communities, ensuring ID verification where required and building access whenever automation does not occur. Customer engagement is conducted via outbound and inbound contact through telephone, email, Zoom and other digital media channels including text/SMS and online chat. The associate asks questions to customize the tour experience, builds rapport, identifies needs and wants, creates urgency and follows up with leads to ensure prospective residents feel cared for.
This position can also be located in San Antonio, TX.
Job Description
Administer all duties related to property tours, including virtual and self‑guided, while providing stellar customer service and a positive experience for the prospective customer.
Engage and educate prospective customers about AvalonBay and answer any questions using digital resources and other tools.
Promptly respond to pre‑tour, during‑tour and post‑tour assistance needs.
Handle inbound and outbound calls per scheduled shift.
Conduct virtual tours with prospects (audio and video capabilities are required).
Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community, brand and surrounding area.
Cross‑sell potential prospects to other AvalonBay communities where needs can be met.
Address and resolve customer service concerns.
Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner.
Maintain all documentation in accordance with AvalonBay policy and procedure.
Work in a collaborative team environment, actively participate in coaching, training and personal development while visible on camera.
Knowledge, Skills and Abilities
Possesses customer service knowledge and ability to deliver exceptional customer experience.
Utilizes sales skills to achieve leasing/sales targets as demonstrated by previous work experience.
Listens and quickly develops rapport with residents and prospective residents.
Gathers and retains site‑specific knowledge of various communities within the portfolio.
Demonstrates an understanding of the Customer Experience Vision for each brand and differentiates the community from the competition.
Accurate knowledge of community inventory, pricing, availability and local neighborhood interest.
Reads and writes English with clear and concise written and verbal communication.
Proficient in basic arithmetic (measurement, addition, subtraction, multiplication, division).
Performs basic Microsoft Office tasks such as word processing, spreadsheets and presentations.
Demonstrates exceptional attention to detail and problem‑solving skills.
Willingness to work on a flexible schedule.
Technical Requirements
Requires evening and weekend availability.
Hardwired desktop to internet router; Wi‑Fi is prohibited.
Minimum internet speed of 25 Mbps down and up.
Dedicated workspace for desktop and minimum of two monitors arranged at associate’s cost, unless otherwise required by law.
Workspace must be secure, safe, quiet and ergonomically sound.
Associate responsible for maintaining adequate business tools to perform job.
Job may not be performed or moved to another workspace without manager and HR approval.
Education A high school diploma or equivalent (GED) is required.
Experience
At least one year of experience in multifamily or related property management is preferred.
Experience in a sales position, particularly one requiring customer interaction is preferred.
Software
Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required.
How AvalonBay Supports You We commit to appreciating our teams through comprehensive benefits including health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
We support growth based on achievement and promotion from within.
Associate recognition through a company‑wide program that celebrates associate efforts and successes.
A 20% discount on AvalonBay apartment homes.
A culture built on purpose and core values: Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement.
Additional Info AvalonBay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated.
AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other status protected by the law.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice.
#J-18808-Ljbffr
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional and consistent personal interactions make AvalonBay a great place to work.
The Role The Sales Associate will be a driving force in helping prospective residents find the best place to call home. They support community leasing by assisting and engaging prospective residents on their self‑guided/virtual tours. They are responsible for all aspects of the centralized leasing process for multiple communities, ensuring ID verification where required and building access whenever automation does not occur. Customer engagement is conducted via outbound and inbound contact through telephone, email, Zoom and other digital media channels including text/SMS and online chat. The associate asks questions to customize the tour experience, builds rapport, identifies needs and wants, creates urgency and follows up with leads to ensure prospective residents feel cared for.
This position can also be located in San Antonio, TX.
Job Description
Administer all duties related to property tours, including virtual and self‑guided, while providing stellar customer service and a positive experience for the prospective customer.
Engage and educate prospective customers about AvalonBay and answer any questions using digital resources and other tools.
Promptly respond to pre‑tour, during‑tour and post‑tour assistance needs.
Handle inbound and outbound calls per scheduled shift.
Conduct virtual tours with prospects (audio and video capabilities are required).
Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community, brand and surrounding area.
Cross‑sell potential prospects to other AvalonBay communities where needs can be met.
Address and resolve customer service concerns.
Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner.
Maintain all documentation in accordance with AvalonBay policy and procedure.
Work in a collaborative team environment, actively participate in coaching, training and personal development while visible on camera.
Knowledge, Skills and Abilities
Possesses customer service knowledge and ability to deliver exceptional customer experience.
Utilizes sales skills to achieve leasing/sales targets as demonstrated by previous work experience.
Listens and quickly develops rapport with residents and prospective residents.
Gathers and retains site‑specific knowledge of various communities within the portfolio.
Demonstrates an understanding of the Customer Experience Vision for each brand and differentiates the community from the competition.
Accurate knowledge of community inventory, pricing, availability and local neighborhood interest.
Reads and writes English with clear and concise written and verbal communication.
Proficient in basic arithmetic (measurement, addition, subtraction, multiplication, division).
Performs basic Microsoft Office tasks such as word processing, spreadsheets and presentations.
Demonstrates exceptional attention to detail and problem‑solving skills.
Willingness to work on a flexible schedule.
Technical Requirements
Requires evening and weekend availability.
Hardwired desktop to internet router; Wi‑Fi is prohibited.
Minimum internet speed of 25 Mbps down and up.
Dedicated workspace for desktop and minimum of two monitors arranged at associate’s cost, unless otherwise required by law.
Workspace must be secure, safe, quiet and ergonomically sound.
Associate responsible for maintaining adequate business tools to perform job.
Job may not be performed or moved to another workspace without manager and HR approval.
Education A high school diploma or equivalent (GED) is required.
Experience
At least one year of experience in multifamily or related property management is preferred.
Experience in a sales position, particularly one requiring customer interaction is preferred.
Software
Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required.
How AvalonBay Supports You We commit to appreciating our teams through comprehensive benefits including health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
We support growth based on achievement and promotion from within.
Associate recognition through a company‑wide program that celebrates associate efforts and successes.
A 20% discount on AvalonBay apartment homes.
A culture built on purpose and core values: Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement.
Additional Info AvalonBay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated.
AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other status protected by the law.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice.
#J-18808-Ljbffr