Escrow & Investor Servicing Analyst
Busey Bank, Creve Coeur, MO, United States
Position Summary
The Escrow & Investor Servicing Analyst will handle high-volume tasks while aiding in the implementation and execution of consistent controls to mitigate operational risk.
Duties & Responsibilities
Respond to requests and assigned pipeline with a focus on prompt and knowledgeable resolutions.
Demonstrate/Develop proficiency with the bank's core banking systems (Jack Henry Silver Lake)
Understand the bank's investor loan portfolio which currently includes, but is not limited to: residential mortgage loans serviced for Freddie Mac, Fannie Mae, USDA, and Federal Home Loan Bank
Act as a resource for all matters related to the servicing of investor-owned or serviced residential mortgage loans
Work closely with internal and external partners, including investor contacts, to ensure the bank services the loans in accordance with all investor guidelines and requirements
Ensure investor reporting and remittance are completed accurately and within established deadlines
Responsible for understanding and assisting the accounting team with monthly reconciliation of both Freddie Mac and Fannie Mae portfolios
Understand Regulation Z and its impact to customers and the bank
Monitor daily control reports and take corrective action to resolve exceptions
Monitor insurance to ensure coverage is acceptable according to applicable requirements
Education & Experience Knowledge of
Appropriate level of understanding systems, regulations, and policies that impact escrow and investor servicing departments.
Strong ability to enact great customer service skills
Ability to
Support reporting initiatives, and accurately analyze data in varying levels of complexity.
Follow procedure and department requirements, while questioning and refining for best practices.
Problem-solve first, and seek team support when needed.
Perform duties with frequent interruptions and time pressures.
Education and Training
Requires High School diploma; Associate degree or above preferred.
Experience with lending preferred.
Experience with Freddie and Fannie reconciling required.
Experience with Jack Henry and Silverlake systems preferred.
Requires knowledge of Microsoft Office.
Benefits and Compensation Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $19-$25/hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being — now and in the years to come — are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance and long‑term disability, supplemental voluntary life insurance, short‑term and long‑term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre‑tax health savings accounts and flexible spending accounts. Visit BuseyTotal Rewards for more information.
Equal Opportunity Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
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Duties & Responsibilities
Respond to requests and assigned pipeline with a focus on prompt and knowledgeable resolutions.
Demonstrate/Develop proficiency with the bank's core banking systems (Jack Henry Silver Lake)
Understand the bank's investor loan portfolio which currently includes, but is not limited to: residential mortgage loans serviced for Freddie Mac, Fannie Mae, USDA, and Federal Home Loan Bank
Act as a resource for all matters related to the servicing of investor-owned or serviced residential mortgage loans
Work closely with internal and external partners, including investor contacts, to ensure the bank services the loans in accordance with all investor guidelines and requirements
Ensure investor reporting and remittance are completed accurately and within established deadlines
Responsible for understanding and assisting the accounting team with monthly reconciliation of both Freddie Mac and Fannie Mae portfolios
Understand Regulation Z and its impact to customers and the bank
Monitor daily control reports and take corrective action to resolve exceptions
Monitor insurance to ensure coverage is acceptable according to applicable requirements
Education & Experience Knowledge of
Appropriate level of understanding systems, regulations, and policies that impact escrow and investor servicing departments.
Strong ability to enact great customer service skills
Ability to
Support reporting initiatives, and accurately analyze data in varying levels of complexity.
Follow procedure and department requirements, while questioning and refining for best practices.
Problem-solve first, and seek team support when needed.
Perform duties with frequent interruptions and time pressures.
Education and Training
Requires High School diploma; Associate degree or above preferred.
Experience with lending preferred.
Experience with Freddie and Fannie reconciling required.
Experience with Jack Henry and Silverlake systems preferred.
Requires knowledge of Microsoft Office.
Benefits and Compensation Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $19-$25/hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being — now and in the years to come — are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance and long‑term disability, supplemental voluntary life insurance, short‑term and long‑term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre‑tax health savings accounts and flexible spending accounts. Visit BuseyTotal Rewards for more information.
Equal Opportunity Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
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