Group Housing Coordinator
AccorHotel, Austin, TX, United States
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Job Description Reporting to the Group Housing Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
Key room reservations contact for group programs, from initial turnover process until event date
Ensure proper notes, billing and special requests are completed
Attend weekly pick up meeting and assist in group forecasting
Consistently offers professional, engaging and friendly service
Prepare and send rooming lists, pick up reports and other information to the group contacts
Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
Provide administrative support to Group Housing Manager and action items as required in an efficient and professional manner
All other duties as assigned
What is in it for you:
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Previous hotel experience and customer service experience required
Experience with Opera PMS, Passkey GroupMax & Opera Sales & Catering preferred
Ability to work a flexible schedule which may include evenings, weekends and holidays.
Computer literate in Microsoft Window applications required
Strong interpersonal and problem solving abilities
Excellent organizational and time management skills
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Effectively deal with guests and other team members
Ability to focus attention on guest needs, remaining calm and courteous at all times
Maintain confidentiality of proprietary information and protect company assets
Physical Demands This position requires:
Frequent sitting throughout shift
Occasional kneeling, pushing, pulling, lifting, walking and standing
Occasional ascending or descending ladders, stairs and ramps
Additional Information Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
#J-18808-Ljbffr
Job Description Reporting to the Group Housing Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
Key room reservations contact for group programs, from initial turnover process until event date
Ensure proper notes, billing and special requests are completed
Attend weekly pick up meeting and assist in group forecasting
Consistently offers professional, engaging and friendly service
Prepare and send rooming lists, pick up reports and other information to the group contacts
Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
Provide administrative support to Group Housing Manager and action items as required in an efficient and professional manner
All other duties as assigned
What is in it for you:
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Previous hotel experience and customer service experience required
Experience with Opera PMS, Passkey GroupMax & Opera Sales & Catering preferred
Ability to work a flexible schedule which may include evenings, weekends and holidays.
Computer literate in Microsoft Window applications required
Strong interpersonal and problem solving abilities
Excellent organizational and time management skills
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Effectively deal with guests and other team members
Ability to focus attention on guest needs, remaining calm and courteous at all times
Maintain confidentiality of proprietary information and protect company assets
Physical Demands This position requires:
Frequent sitting throughout shift
Occasional kneeling, pushing, pulling, lifting, walking and standing
Occasional ascending or descending ladders, stairs and ramps
Additional Information Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
#J-18808-Ljbffr