(USA) Tire and Battery Service Advisor
Sam's Club, Longmont, CO, United States
Position Summary
Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, and handles claims, returns, shrink, and damages.
What You’ll Do
Present and maintain merchandise presentation by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, and appropriately signing and pricing merchandise.
Monitor tire and battery order status daily, assist members with installation appointments, communicate lead time changes, and provide alternative suggestions for installations.
Assist members with tire maintenance and repair services.
Provide expert member service and recommendations: greet members, identify needs, and resolve concerns using product knowledge and reference materials.
Drive sales and service excellence by communicating the value of merchandise and services and collaborating with associates across the club.
Triage and prioritize service workflow in TBC service bays, referring to Sam’s Garage to identify waiting members and optimizing appointment order.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS systems, phone, and in‑person selling techniques.
Leverage technology to enhance operations, using digital tools and handheld devices to plan sales, improve the service experience, and make real‑time decisions.
Serve as a brand advocate, modeling high quality service, influencing team members, and assisting in training.
Operate TBC equipment properly and safely, receive, store, and dispose of merchandise, and maintain documents.
Process member purchases for hardware, payments, returns, refunds, and exchanges following company procedures.
Follow company policies, procedures, and ethical standards, and collaborate with managers and coworkers to identify priorities and improvement opportunities.
Key Responsibilities
Maintain safety and security guidelines for TBC products and services.
Provide accurate information on TBC goods and services.
Deliver timely service and resolve complaints or safety hazards.
Use TBC equipment and supplies correctly and complete required documentation.
Follow POS procedures to prevent shrink and comply with laws.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes, depending on classification and length of employment, meeting or exceeding applicable laws.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education program for full‑time and part‑time associates. The program offers high‑school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are paid completely by Walmart.
The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation may include premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Primary Location 1200 SOUTH HOVER, LONGMONT, CO 80501-0000, United States of America
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, and handles claims, returns, shrink, and damages.
What You’ll Do
Present and maintain merchandise presentation by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, and appropriately signing and pricing merchandise.
Monitor tire and battery order status daily, assist members with installation appointments, communicate lead time changes, and provide alternative suggestions for installations.
Assist members with tire maintenance and repair services.
Provide expert member service and recommendations: greet members, identify needs, and resolve concerns using product knowledge and reference materials.
Drive sales and service excellence by communicating the value of merchandise and services and collaborating with associates across the club.
Triage and prioritize service workflow in TBC service bays, referring to Sam’s Garage to identify waiting members and optimizing appointment order.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS systems, phone, and in‑person selling techniques.
Leverage technology to enhance operations, using digital tools and handheld devices to plan sales, improve the service experience, and make real‑time decisions.
Serve as a brand advocate, modeling high quality service, influencing team members, and assisting in training.
Operate TBC equipment properly and safely, receive, store, and dispose of merchandise, and maintain documents.
Process member purchases for hardware, payments, returns, refunds, and exchanges following company procedures.
Follow company policies, procedures, and ethical standards, and collaborate with managers and coworkers to identify priorities and improvement opportunities.
Key Responsibilities
Maintain safety and security guidelines for TBC products and services.
Provide accurate information on TBC goods and services.
Deliver timely service and resolve complaints or safety hazards.
Use TBC equipment and supplies correctly and complete required documentation.
Follow POS procedures to prevent shrink and comply with laws.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes, depending on classification and length of employment, meeting or exceeding applicable laws.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education program for full‑time and part‑time associates. The program offers high‑school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are paid completely by Walmart.
The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation may include premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Primary Location 1200 SOUTH HOVER, LONGMONT, CO 80501-0000, United States of America
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr