Customer Service Specialist - Automotive Finishes
Sherwin-Williams, Fort Lauderdale, FL, United States
Overview
The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with customers to determine their needs, answer questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The role includes promptly resolving customer concerns and ensuring maximum client satisfaction. It also involves receiving and preparing orders and safely moving, loading, and delivering products. This is a full-time position
working Monday through Friday between 8:00 am and 5:00 pm, based on business needs and subject to change. Location: Automotive Branch #9275, 3750 Hacienda Blvd., Fort Lauderdale, FL 33314. The position involves contact with customers (including minors) and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. A review of criminal history is necessary to protect the business, customers, staff, and the public. Responsibilities
Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship) Load and unload products from deliveries Operate material handling, tinting, mixing and testing equipment safely Operate and maintain warehouse vehicles and equipment (forklifts, hand trucks/pallet jacks, carts, etc.) Assist customers in person and over the phone by determining needs and presenting appropriate products and services Process sales transactions in the POS accurately and consistently with policies and procedures Communicate and cooperate with supervisors and coworkers Maintain a clean and safe working environment and optimize space utilization Follow quality service standards and comply with procedures, rules, and regulations Ensure stockroom is organized and comply with inventory control procedures; assist with bi-annual inventory review Complete monthly and quarterly safety training Assist with the physical inventory process (conducted semi-annually) Assist in promoting sales specials and initiatives Based on business needs, keyholder responsibilities may include completing branch opening and end-of-day procedures and making nightly bank deposits Qualifications
Minimum Requirements Must be at least eighteen (18) years of age Must be legally authorized to work without sponsorship now or in the future Must have a valid, unrestricted driver’s license Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally Must be willing to work all scheduled hours At least one (1) year of work experience in customer service, retail, or sales Preferred Qualifications One (1) year of experience in a Sherwin-Williams Automotive Branch or automotive industry Two (2) years of experience in customer service, retail, or sales Experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, etc.) High School diploma or GED About Us and Equal Opportunity
Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected status. We are a federal contractor and may use priority referral for protected veterans where applicable. We will never request payment or sensitive personal information during the application process.
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The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with customers to determine their needs, answer questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The role includes promptly resolving customer concerns and ensuring maximum client satisfaction. It also involves receiving and preparing orders and safely moving, loading, and delivering products. This is a full-time position
working Monday through Friday between 8:00 am and 5:00 pm, based on business needs and subject to change. Location: Automotive Branch #9275, 3750 Hacienda Blvd., Fort Lauderdale, FL 33314. The position involves contact with customers (including minors) and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. A review of criminal history is necessary to protect the business, customers, staff, and the public. Responsibilities
Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship) Load and unload products from deliveries Operate material handling, tinting, mixing and testing equipment safely Operate and maintain warehouse vehicles and equipment (forklifts, hand trucks/pallet jacks, carts, etc.) Assist customers in person and over the phone by determining needs and presenting appropriate products and services Process sales transactions in the POS accurately and consistently with policies and procedures Communicate and cooperate with supervisors and coworkers Maintain a clean and safe working environment and optimize space utilization Follow quality service standards and comply with procedures, rules, and regulations Ensure stockroom is organized and comply with inventory control procedures; assist with bi-annual inventory review Complete monthly and quarterly safety training Assist with the physical inventory process (conducted semi-annually) Assist in promoting sales specials and initiatives Based on business needs, keyholder responsibilities may include completing branch opening and end-of-day procedures and making nightly bank deposits Qualifications
Minimum Requirements Must be at least eighteen (18) years of age Must be legally authorized to work without sponsorship now or in the future Must have a valid, unrestricted driver’s license Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally Must be willing to work all scheduled hours At least one (1) year of work experience in customer service, retail, or sales Preferred Qualifications One (1) year of experience in a Sherwin-Williams Automotive Branch or automotive industry Two (2) years of experience in customer service, retail, or sales Experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, etc.) High School diploma or GED About Us and Equal Opportunity
Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected status. We are a federal contractor and may use priority referral for protected veterans where applicable. We will never request payment or sensitive personal information during the application process.
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