Customer Service Representative
Tower Loan, Laurel, MS, United States
Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you will play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you are looking for a long‑term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full‑time position offers competitive pay, performance‑based incentives, and excellent benefits. If you thrive in a fast‑paced, people‑focused environment, this is the perfect opportunity for you.
In the Role
Build strong customer relationships by offering excellent service and promoting relevant financial solutions.
Receive and process payments in customer accounts.
Market to current, former, and potential customers to drive loan production.
Maintain and secure cash drawers and perform accounting activities, including balancing and preparing deposits accurately.
Execute office administrative activities, such as checking branch mail, filing, and purchasing office supplies.
Process loan applications and collect payments due.
Perform all other duties as assigned.
Required
High School Diploma or GED.
Valid driver’s license and reliable vehicle.
Preferred
Experience in cash handling, sales, or customer service.
Location On‑Site. The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Benefits
Health and Well‑Being options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance.
Up to 3% 401(k) match.
Paid Time Off (16 days per year after one full year, with cash back for unused time).
Paid holidays.
Annual raises and performance bonuses.
Monthly incentive and employee referral bonuses.
Participation in charitable campaigns.
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This full‑time position offers competitive pay, performance‑based incentives, and excellent benefits. If you thrive in a fast‑paced, people‑focused environment, this is the perfect opportunity for you.
In the Role
Build strong customer relationships by offering excellent service and promoting relevant financial solutions.
Receive and process payments in customer accounts.
Market to current, former, and potential customers to drive loan production.
Maintain and secure cash drawers and perform accounting activities, including balancing and preparing deposits accurately.
Execute office administrative activities, such as checking branch mail, filing, and purchasing office supplies.
Process loan applications and collect payments due.
Perform all other duties as assigned.
Required
High School Diploma or GED.
Valid driver’s license and reliable vehicle.
Preferred
Experience in cash handling, sales, or customer service.
Location On‑Site. The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Benefits
Health and Well‑Being options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance.
Up to 3% 401(k) match.
Paid Time Off (16 days per year after one full year, with cash back for unused time).
Paid holidays.
Annual raises and performance bonuses.
Monthly incentive and employee referral bonuses.
Participation in charitable campaigns.
#J-18808-Ljbffr