International Customer Service Representative
TEKsystems, Lake Zurich, IL, United States
Description
Responds to inquiries received via e‑mail and by telephone from established accounts and sales force relating to product and availability, shipping and general company information, as well as processes and coordinates all documents relating to international ordering and shipments.
Responsibilities
Receive and process all international orders for products
Coordinate international shipments
Identify and prepare necessary export documents for delivery, cooperating with distribution department, and ensuring completion of a timely and successful delivery
Resolve customer inquiries and complete all customer quote requests
Set up and maintain customer database with accurate updates
Understand and interpret terms and conditions, special pricing agreements, and customer contracts
Recommend additional or alternative products or shipment solutions to meet customer needs
Ensure customer satisfaction
Assist and support international department with marketing analysis, report writing, and travel arrangements
Coordinate international trade shows from sign‑up to set‑up
Cooperate to the development of international marketing material, such as brochures, flyers, POP, monthly newsletter
Interact and cooperate with every level of the organization to ensure the highest level of service to our customers
Minimum international traveling
Other duties as assigned
Qualifications
1+ year of international customer service experience (cross‑cultural communication, experience with global customers or distributors, multi‑channel support via phone, e‑mail, ticketing systems, occasionally bilingual or timezone coverage)
Order entry of international customers
ERP system experience
BA or Associate’s Degree (highly preferred)
Soft Skills
Positive thinker
Problem solver
Ability to navigate complex situations
People person
Independent operator
Customer focused
Loves challenges
Phone skills
Self‑motivated
Professional
Detail oriented
Pay and Benefits
Pay range: $20.00 – $20.00 per hour
Benefits may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan (pre‑tax and Roth post‑tax contributions); Life Insurance (Voluntary Life & AD&D for employee and dependents); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation or sick leave)
Job Type & Location
Contract to Hire position based out of Lake Zurich, IL
Fully onsite position in Lake Zurich, IL
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Responsibilities
Receive and process all international orders for products
Coordinate international shipments
Identify and prepare necessary export documents for delivery, cooperating with distribution department, and ensuring completion of a timely and successful delivery
Resolve customer inquiries and complete all customer quote requests
Set up and maintain customer database with accurate updates
Understand and interpret terms and conditions, special pricing agreements, and customer contracts
Recommend additional or alternative products or shipment solutions to meet customer needs
Ensure customer satisfaction
Assist and support international department with marketing analysis, report writing, and travel arrangements
Coordinate international trade shows from sign‑up to set‑up
Cooperate to the development of international marketing material, such as brochures, flyers, POP, monthly newsletter
Interact and cooperate with every level of the organization to ensure the highest level of service to our customers
Minimum international traveling
Other duties as assigned
Qualifications
1+ year of international customer service experience (cross‑cultural communication, experience with global customers or distributors, multi‑channel support via phone, e‑mail, ticketing systems, occasionally bilingual or timezone coverage)
Order entry of international customers
ERP system experience
BA or Associate’s Degree (highly preferred)
Soft Skills
Positive thinker
Problem solver
Ability to navigate complex situations
People person
Independent operator
Customer focused
Loves challenges
Phone skills
Self‑motivated
Professional
Detail oriented
Pay and Benefits
Pay range: $20.00 – $20.00 per hour
Benefits may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan (pre‑tax and Roth post‑tax contributions); Life Insurance (Voluntary Life & AD&D for employee and dependents); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation or sick leave)
Job Type & Location
Contract to Hire position based out of Lake Zurich, IL
Fully onsite position in Lake Zurich, IL
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr