Customer Service Rep – Remote (Bilingual: English / Spanish)
Concentrix, Rome, OH, United States
Customer Service Representative – Remote (Bilingual: English / Spanish)
Concentrix is hiring a remote customer service representative who will interact with customers via inbound/outbound calls and the Internet. The role focuses on providing support, troubleshooting routine issues, and promoting additional products or services. Applicants should be fluent in both Spanish and English and legally authorized to work in the United States.
What You’ll Do
Provide inbound customer support using a call‑flow guide in the customer’s preferred language.
Help customers resolve basic technical issues.
Track, document, and retrieve information in databases.
Offer additional products and/or services.
Deliver expert customer experiences with a smile.
Your Qualifications
Fluent reading, writing, and speaking in both Spanish and English.
At least 1 year of customer‑service experience.
Open availability and work from a quiet, distraction‑free environment.
High school diploma or GED.
Proficiency in fast‑paced multi‑tasking and computer navigation.
Eagerness to learn new technologies.
Desktop or laptop capable of meeting PC and internet testing requirements.
High‑speed, wired internet (no wireless hubs or satellite) and a smartphone.
Must reside in the United States and have a valid U.S. address.
Benefits
Base salary $15–$18 per hour.
Medical, dental, and vision insurance.
Comprehensive Employee Assistance Program (EAP).
401(k) retirement plan.
Paid time off and holidays.
Paid training days.
DailyPay enrollment for early payroll access.
Paid training and performance‑based incentives.
Employee referral bonuses.
Networking opportunities with groups such as Women, Blacks, LGBTQ+, Disabilities, Neurodiversity, Women in Tech, and OneEarth Champions.
Health and wellness programs, mentorship programs, and work‑from‑home convenience.
Programs supporting diversity, equity, inclusion, sustainability, and community engagement.
Equal Employment Opportunity Concentrix is an equal‑opportunity and affirmative‑action employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, veteran status, or any other protected characteristic.
Work Authorization Applicants must be legally authorized to work in the United States and reside in the U.S. with a valid address.
Reasonable Accommodation Concentrix welcomes and encourages applications from candidates with disabilities. If you require a reasonable accommodation during any stage of the hiring process, contact app.acco@concentrix.com. All information will be treated confidentially.
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What You’ll Do
Provide inbound customer support using a call‑flow guide in the customer’s preferred language.
Help customers resolve basic technical issues.
Track, document, and retrieve information in databases.
Offer additional products and/or services.
Deliver expert customer experiences with a smile.
Your Qualifications
Fluent reading, writing, and speaking in both Spanish and English.
At least 1 year of customer‑service experience.
Open availability and work from a quiet, distraction‑free environment.
High school diploma or GED.
Proficiency in fast‑paced multi‑tasking and computer navigation.
Eagerness to learn new technologies.
Desktop or laptop capable of meeting PC and internet testing requirements.
High‑speed, wired internet (no wireless hubs or satellite) and a smartphone.
Must reside in the United States and have a valid U.S. address.
Benefits
Base salary $15–$18 per hour.
Medical, dental, and vision insurance.
Comprehensive Employee Assistance Program (EAP).
401(k) retirement plan.
Paid time off and holidays.
Paid training days.
DailyPay enrollment for early payroll access.
Paid training and performance‑based incentives.
Employee referral bonuses.
Networking opportunities with groups such as Women, Blacks, LGBTQ+, Disabilities, Neurodiversity, Women in Tech, and OneEarth Champions.
Health and wellness programs, mentorship programs, and work‑from‑home convenience.
Programs supporting diversity, equity, inclusion, sustainability, and community engagement.
Equal Employment Opportunity Concentrix is an equal‑opportunity and affirmative‑action employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, veteran status, or any other protected characteristic.
Work Authorization Applicants must be legally authorized to work in the United States and reside in the U.S. with a valid address.
Reasonable Accommodation Concentrix welcomes and encourages applications from candidates with disabilities. If you require a reasonable accommodation during any stage of the hiring process, contact app.acco@concentrix.com. All information will be treated confidentially.
#J-18808-Ljbffr