Capita is hiring: Television Licence Field Officer in Enfield

Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work. Job Title Television Licence Field Officer What’s in it for you? £31,650 to £35,237 annual salary dependent on location (includes £3,587 London living allowance). Company car (with personal use) or £3,700 annual car allowance. Mileage paid—including commute from home each day. Flexible 36.5-hour week (potential for four-day schedule). Generous holiday allowance—plus option for extra leave. Pension, life assurance, paid volunteering day, family-friendly policies. Safe working measures, which include Body Worn Videos and a dedicated lone worker support system. Discounts and wellbeing support. Diversity networks & financial wellbeing tools. Work Schedule Requirements Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most. Home-Based You’ll start and end each day from home, visiting properties around your local area. Available Locations We currently have a number of vacancies in the following postcodes (you must live within the listed postcode to be considered for a role in your location): Brighton BN postcodes Enfield EN4-6 postcodes Guildford GU postcodes Armagh BT31, BT33-35, BT60-65 postcodes Walsall WS3 postcode Londonderry BT46-48, BT81-82 postcodes Swindon SN postcode Redhill RH postcode Sheffield S postcode Doncaster DN postcode Liverpool L postcode Bedford MK40-46 postcodes Northampton NN postcodes Birmingham B postcodes Dundee DD postcodes Perth PH postcodes Edinburgh ML7, EH28-EH30, EH47-49, EH52-55, EH4-5, EH11-14 postcodes Hartlepool TS24, 25 postcodes Belfast BT1,10,14,15,16,18,24-29, BT37 postcodes Nottingham NG postcodes Stoke ST postcodes Hereford HR postcodes Warrington WA postcodes Wolverhampton WV postcodes Glasgow G3, 11, 12, 13, 31, 32, 40, 72 postcodes Durham DH postcodes Sunderland SR postcodes Bradford BD postcodes Core Responsibilities Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required. Who Should Apply? If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location Darwen, United Kingdom Time Type Full time Contract Type Permanent #J-18808-Ljbffr