Director, Aftermarket Strategy
Carrier Global Corporation, Charlotte, NC, United States
About the role
Lead the development of Climate Solutions Americas (CSA) aftermarket/services strategy and growth programs to ensure customer value delivery across the equipment lifecycle. Collaborate closely with the business units to execute strategy and growth programs to deliver profitable double-digit growth. We are looking for people who have a good balance of strategic thinking and ability to drive execution. Strong domain expertise in delivering customer value across the equipment lifecycle is a must.
Key Responsibilities
Develop the aftermarket five-year long-range plan across the CSA businesses working in close collaboration with the BU’s. LRP to focus on short term growth while also addressing key capabilities and enablers required for long term growth. Ensure strategy maximizes customer value and holistic value across CSA services portfolio
Play the lead role in providing the Voice of the Business to the Digital team in prioritizing Connected Equipment and AI roadmap capabilities. Lead VoC initiatives to ensure clear alignment with customer needs
Lead regional offering management for Commercial Services including various service tiers, vertical specific offerings, pricing and value proposition development.
Lead launch activities related to new services offerings including value proposition development, sales enablement and field coordination for programmatic roll out
Design growth programs that drive customer lifecycle value and ensure double digit growth targets across equipment upgrade/replacement programs
Develop ecommerce and network strategy across the replacement components business to ensure frictionless order/fulfilment experience and ontime delivery performance
Develop the equipment rentals strategy as a critical value driver to ensure customers can exceed their performance goals
Required Qualifications
Bachelor's degree
5 + years of strong equipment aftermarket/services lifecycle knowledge in Industrial and Residential markets
5 + years of experience in strategic planning, program development and execution
5 + years of experience in Offering/Product management including voice of customer, roadmap development, value proposition development, pricing and competitive analysis
Preferred Qualifications
Strong communication skills including executive presentation skills
Knowledge of digitally managed services, IoT and AI capabilities as it relates to services
Analytical and fact-based decision making
Ability to work across executive, business, finance and field teams to drive results
Proactive and execution oriented
Growth and learning mindset
Build structured and scalable processes
Pay Range The annual salary for this position is between $174,500.00 - $348,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation Thisposition is entitled to both short and long-term incentives, subject to plan requirements.
Benefits
Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts:
Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
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Key Responsibilities
Develop the aftermarket five-year long-range plan across the CSA businesses working in close collaboration with the BU’s. LRP to focus on short term growth while also addressing key capabilities and enablers required for long term growth. Ensure strategy maximizes customer value and holistic value across CSA services portfolio
Play the lead role in providing the Voice of the Business to the Digital team in prioritizing Connected Equipment and AI roadmap capabilities. Lead VoC initiatives to ensure clear alignment with customer needs
Lead regional offering management for Commercial Services including various service tiers, vertical specific offerings, pricing and value proposition development.
Lead launch activities related to new services offerings including value proposition development, sales enablement and field coordination for programmatic roll out
Design growth programs that drive customer lifecycle value and ensure double digit growth targets across equipment upgrade/replacement programs
Develop ecommerce and network strategy across the replacement components business to ensure frictionless order/fulfilment experience and ontime delivery performance
Develop the equipment rentals strategy as a critical value driver to ensure customers can exceed their performance goals
Required Qualifications
Bachelor's degree
5 + years of strong equipment aftermarket/services lifecycle knowledge in Industrial and Residential markets
5 + years of experience in strategic planning, program development and execution
5 + years of experience in Offering/Product management including voice of customer, roadmap development, value proposition development, pricing and competitive analysis
Preferred Qualifications
Strong communication skills including executive presentation skills
Knowledge of digitally managed services, IoT and AI capabilities as it relates to services
Analytical and fact-based decision making
Ability to work across executive, business, finance and field teams to drive results
Proactive and execution oriented
Growth and learning mindset
Build structured and scalable processes
Pay Range The annual salary for this position is between $174,500.00 - $348,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation Thisposition is entitled to both short and long-term incentives, subject to plan requirements.
Benefits
Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts:
Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
#J-18808-Ljbffr