Social Media Advisor

About the Role We are seeking dedicated, detail‑oriented Social Media Advisors to support customers through official social media platforms. This role focuses entirely on customer engagement and support – not content creation or social media marketing campaigns. Key Responsibilities Respond to inbound customer comments and inquiries across social platforms including Facebook, Twitter/X, Instagram, Google Play, and App Store. Provide accurate, thoughtful, and professional written responses to customer questions and concerns. Create and manage customer cases that require deeper investigation or follow‑up. Manage an active caseload while meeting quality, productivity, and response‑time metrics. Proactively identify potential sales leads and educate customers on products and services. Support customers with dealer inquiries, vehicle locates, and product‑related questions. Document all customer interactions clearly and accurately. Utilize multiple tools to manage concurrent tasks efficiently. Follow standard processes and contribute to continuous improvement initiatives. Participate in required training and certifications. Deliver exceptional customer‑centric service to internal and external customers. Collaborate effectively with teammates, team leads, and leadership. Required Skills & Qualifications Must be local to Warren, MI and willing to go onsite if required. Strong written communication skills (quality of written responses is critical). Customer service‑focused mindset. Excellent organization and time‑management skills. Proven experience communicating with customers in written formats (email, chat, posts, messaging). Ability to adapt, meet deadlines, and accept coaching. Comfortable working in a fast‑paced, metric‑driven environment. Computer navigation proficiency and strong reading comprehension. Typing speed 40+ WPM (typing test required). Experience & Education 1+ year of customer service experience (required). 1+ year of experience using social media platforms (preferred). Experience in retail or service industries is welcome. Bachelor's degree required (successful candidates often have degrees in English, Communications, Marketing, Business, Journalism, or similar fields). Schedule & Shift Flexibility Coverage: 7 days a week, between 7:00 AM - 10:00 PM. You will work 5 days / 40 hours per week. Example shifts: Tues‑Sat, 7:00 AM‑4:00 PM Sun‑Thu, 1:00 PM‑9:00 PM Must be willing to work at least one weekend day. Shifts are 8 hours and will fall anywhere between 8:00 AM - 12:00 AM. Shifts are consistent for a 13‑week period. Shift bids occur quarterly; schedules do not change day to day. Training & Work Environment Training is primarily remote. Limited onsite training may occur at the Warren Technical Center. Typical training schedule: Tues‑Thu, 8:00 AM‑5:00 PM (onsite during training phase); Mon & Fri, remote. Post‑training: Potential for remote work based on productivity and performance. Team Environment Join a collaborative team of approximately 40‑50 members, including Customer Care Representatives, Senior Advisors, Team Leads, and Manager. Job Type & Location Contract position based out of Warren, MI. Pay and Benefits The pay range for this position is $19.00 - $19.50/hr. Eligible benefits (subject to eligibility requirements, job classification, and length of employment) may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Warren, MI. Application Deadline This position is anticipated to close on Apr 23, 2026. EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr