Technical Writer II, (Software)

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Technical Writer for our Product Enablement team, you'll collaborate with Product Managers and Engineering to create content that promotes customer understanding of our products and services. You’ll devise efficient content strategies and enable customer success through detailed documentation. We're seeking someone who is passionate about clear communication and ready to apply AI technologies to improve documentation process efficiency. What You’ll Do Write and update release notes, end‑user, administrator, and developer documentation, and UI strings for Axon products. Build deep customer empathy and continually improve documentation based on customer feedback. Collaborate with cross‑functional teams such as Product Management, Product Design, Engineering, Customer Support, Training, Marketing, Account Management, and Sales. Perform content analysis and develop documentation plans for new features and products. Evangelize best practices for technical communications across Axon, including AI workflow enhancements. Partner with the training team to promote content reuse and efficient content and learning plans. Work in a content management system to create, review, and deliver our content to multiple platforms. Assist with documentation translation workflows and processes. Location: Based in one of our R&D hubs (Atlanta, Denver, Seattle, Scottsdale, or Boston office). The schedule is hybrid – onsite Tuesday‑Friday with remote option on Monday, unless a workplace accommodation is approved. Reports to: Senior Manager, Product Enablement Your Day‑to‑Day Use content authoring and other software to create, review, and deliver technical content to customers. Implement AI technologies to improve content development, from generating initial drafts to automating translation and improving quality control of documentation. Collaborate closely with Engineering and Product teams to ensure that documentation reflects the latest updates and user experience guidelines. Evangelize best practices for technical communication within cross‑functional teams, promoting the efficient reuse of content and consistent style across documentation. Contribute to special initiatives as needed. What You Bring 5+ years experience in technical writing or related discipline (e.g., technical training, technical support). Demonstrated ability to apply AI tools to accelerate technical content production, balancing speed and quality. Demonstrated ability to write for diverse audiences, including non‑technical end users, IT experts, and business decision‑makers. Experience producing user documentation including installation guides, configuration guides, and online help. Experience writing documentation for a broad portfolio of products. Familiarity with producing materials across both hardware and software products; prior expertise in one is a must. Strong working knowledge and application of style guides and industry practices. Strong experience with writing in HTML and Markdown editors. Experience with Atlassian JIRA. Desired experience: law enforcement agencies, criminal justice, or other public safety organizations. Desired experience: cloud computing, networking, and related computer hardware. Desired experience: writing and reviewing UX copy. Desired experience: creating basic how‑to video content to supplement written documentation. Benefits That Benefit You Competitive salary and 401k with employer match. Discretionary paid time off. Opportunities for growth and development. An award‑winning culture committed to diversity, inclusion, and innovation. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range: $86,250 - $138,000 USD Don’t meet every single requirement? That's okay. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email recruitingops@axon.com. Please note the email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr