Founding Product Designer

Overview The gap no one has filled. Every complex system in America has a profession whose job it is to be your trusted guide. Hera is creating a new profession in healthcare to fill that gap: the Hero, a dedicated senior care expert for families. Our Heroes educate, coordinate, and advocate for the most vulnerable population in the healthcare system. We’re covered by insurance, so we can serve every family in America. Building the most trusted interface of healthcare. We are in the business of trust. We’re designing for the most emotionally charged moments of our customers\' lives; the bar isn\'t just delight, it\'s trust. Hera\'s brand promise is simple: care that would only be great enough for our own parents. This promise is our moat. It\'s what physicians refer to, families buy, what Heroes deliver, and what the product must unlock and enforce at every touchpoint. The supply challenge There aren\'t enough experts to serve every family who needs us. The bottleneck isn\'t demand, it\'s supply. In order to scale to all of America, we need to unbundle expertise from the human and broaden the aperture of who can become a Hero. Anyone that can foster human connection should be able to become a Hero with Hera. In that world, our supply challenge becomes how we uphold our brand promise across every touchpoint with our customers. Our founding team We closed a 7M seed round led by Accel and 10\’xed revenue over the last 6 months organically through close partnerships with Weill Cornell, NYU Langone, and Mount Sinai. We\’ve been doing fun things in the community along the way (threw an art show for an 88 year old artist that went viral) and the customer feedback is the most positive our team has seen in our careers. You\'ll build Hera alongside co-founders Jenny, Myles & Connie and a team from Headway and Palantir. We are in person in NYC. Read our story and watch our launch video here. In a world of growing cynicism we chase hard truths, give a damn, and build. Our culture Our entire team believes truth is in the field. This means we are side by side with our Heroes everyday, learning what it takes to do the job and do it well. We are high autonomy and trust. There is no space for micromanagement, if you see a problem or think of a solution, you are empowered to run at it wholeheartedly and know that the team has your back. We are creative in our bones. For the first time in many years, we are seeing the genesis of a new profession of a profound scale and importance; it’s on us to define what it can and should look like. Build technology that feels invisible We believe the best software is invisible. We serve two audiences that most tech startups never build for: social workers and nurses (our Heroes) as well as aging parents and their adult children. Trust is built or broken in every interaction, and the product is where that trust lives. We need to equip our Heroes to deliver expert-level care at every interaction. Our promise is we will stretch your limits, and trust you to own unreasonably substantial outcomes. If this speaks to you, let\'s talk: jenny@hellohera.com #J-18808-Ljbffr