Account Manager - Insurer/Broker Relationships

We are seeking a talented individual to join our Marsh Portfolio Solutions team at Marsh . This role can be based at our Norwich office. This is a hybrid role that requires working at least three days a week in the office. We are looking for either a graduate/entry level candidate or an experienced insurance professional. Marsh Portfolio Solutions (MPS) is a dynamic client‑centric practice within Marsh UK that places and manages a range of innovative portfolio placement solutions on behalf of Marsh business practices. MPS comprises 120 dedicated professionals who provide intermediary services to insurer clients. Responsibilities Serve as the first point of contact for day‑to‑day communications with brokers and designated clients (facility insurers), following up on correspondence. Work to strengthen and grow account relationships between MPS and the insurers. Provide training on processes and the DUA for Marsh broker colleagues. Address escalated issues and concerns in a timely and effective manner, helping manage expectations, mitigating relationship risks and applying judgment as to when to elevate major issues to senior level colleagues to ensure compliance. Develop strong relationships with professional internal and external counterparts. Develop an understanding of client businesses by conducting research; may provide research on industry or other analysis. Support colleagues by managing day‑to‑day aspects for designated accounts. Mitigate account concerns or issues encountered, addressing problems in a timely manner and applying judgment as to when and what to elevate up to senior level colleagues. Maintain strong placement and process discipline – ensuring end‑to‑end tasks are completed in a timely manner. Qualifications Ability to build relationships internally with peers within other departments is essential. Excellent communication and interpersonal skills. Highly organised and methodical in approach. Ability to work under pressure, often to tight deadlines. Detail‑focused. What makes you stand out Interest in underwriting/broking as a subject or a previous track record ideally. Interest in the London market as a subject or a previous track record ideally. Good Excel and communication skills. Benefits Professional development opportunities, interesting work and supportive leaders. Vibrant and inclusive culture, opportunities for impact across colleagues, clients and communities. Range of career opportunities and benefits and rewards to enhance wellbeing. Hybrid work: flexible remote and onsite collaboration. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week; office‑based teams identify at least one "anchor day" per week for full team presence. Equal Opportunity Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com. #J-18808-Ljbffr