Sales Support Assistant
TEKsystems, Austin, TX, United States
Duration: Full Time
*Description*
Sales Support
The Federal ISR Support Contractor is responsible for providing day-to-day operational support to Federal Inside Sales Representatives (ISRs), with a focus on quoting, order placement, and account management. This role ensures deal accuracy, compliance with federal requirements, and an excellent experience for both internal sales teams and end customers.
Key Responsibilities
Quoting Support
Create, modify, and validate sales quotes for Federal ISRs, ensuring accuracy of configurations, pricing, and discounting.
Prepare supporting documentation for quotes (e.g., SOWs, product lists, BOMs, renewal quotes) as needed.
Submit and track pricing approvals, deal registrations, and any required exception requests.
Ensure quotes align with contract vehicles, standard terms, and applicable federal guidelines.
Order Placement & Management
Convert approved quotes into accurate sales orders within designated systems.
Validate purchase orders against quotes (pricing, part numbers, quantities, ship-to/bill-to, tax, and terms).
Monitor orders through the fulfillment lifecycle, proactively identifying and resolving issues or holds.
Partner with internal teams (e.g., order management, finance, logistics) to resolve discrepancies and drive on-time delivery.
Provide timely order status updates to ISRs and, where appropriate, directly to customers or partners.
Account Management Support
Maintain clean and accurate account data, including hierarchies, contacts, contract references, and installed base where applicable.
Assist with setting up new accounts and updating existing accounts in CRM and ordering systems.
Track key contract and subscription milestones (renewals, expirations, add-ons) and notify ISRs of upcoming actions.
Pull and distribute standard reports (pipeline, backlog, bookings, renewals, aging quotes) to support account planning.
Respond to ISR and customer inquiries related to quotes, orders, invoices, and documentation.
Operational Excellence
Follow established processes, SLAs, and controls for quoting and order entry, with a strong focus on compliance and audit readiness.
Identify recurring issues and suggest process improvements to increase speed and accuracy.
Maintain up-to-date knowledge of product offerings, pricing policies, and tools used by the sales organization.
Support ad-hoc projects and data clean-up efforts as requested by sales leadership.
*Skills*
communication & people skills, Customer support, Sales support, detail oriented, Customer service, pricing, quoting
*Top Skills Details*
communication & people skills,Customer support,Sales support,detail oriented
*Additional Skills & Qualifications*
Must pass drug test
*Experience Level*
Entry Level
*Job Type & Location*This is a Contract position based out of Austin, TX.
*Pay and Benefits*The pay range for this position is $18.00 - $18.00/hr.
*Workplace Type*This is a fully onsite position in Austin,TX.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Sales Support
The Federal ISR Support Contractor is responsible for providing day-to-day operational support to Federal Inside Sales Representatives (ISRs), with a focus on quoting, order placement, and account management. This role ensures deal accuracy, compliance with federal requirements, and an excellent experience for both internal sales teams and end customers.
Key Responsibilities
Quoting Support
Create, modify, and validate sales quotes for Federal ISRs, ensuring accuracy of configurations, pricing, and discounting.
Prepare supporting documentation for quotes (e.g., SOWs, product lists, BOMs, renewal quotes) as needed.
Submit and track pricing approvals, deal registrations, and any required exception requests.
Ensure quotes align with contract vehicles, standard terms, and applicable federal guidelines.
Order Placement & Management
Convert approved quotes into accurate sales orders within designated systems.
Validate purchase orders against quotes (pricing, part numbers, quantities, ship-to/bill-to, tax, and terms).
Monitor orders through the fulfillment lifecycle, proactively identifying and resolving issues or holds.
Partner with internal teams (e.g., order management, finance, logistics) to resolve discrepancies and drive on-time delivery.
Provide timely order status updates to ISRs and, where appropriate, directly to customers or partners.
Account Management Support
Maintain clean and accurate account data, including hierarchies, contacts, contract references, and installed base where applicable.
Assist with setting up new accounts and updating existing accounts in CRM and ordering systems.
Track key contract and subscription milestones (renewals, expirations, add-ons) and notify ISRs of upcoming actions.
Pull and distribute standard reports (pipeline, backlog, bookings, renewals, aging quotes) to support account planning.
Respond to ISR and customer inquiries related to quotes, orders, invoices, and documentation.
Operational Excellence
Follow established processes, SLAs, and controls for quoting and order entry, with a strong focus on compliance and audit readiness.
Identify recurring issues and suggest process improvements to increase speed and accuracy.
Maintain up-to-date knowledge of product offerings, pricing policies, and tools used by the sales organization.
Support ad-hoc projects and data clean-up efforts as requested by sales leadership.
*Skills*
communication & people skills, Customer support, Sales support, detail oriented, Customer service, pricing, quoting
*Top Skills Details*
communication & people skills,Customer support,Sales support,detail oriented
*Additional Skills & Qualifications*
Must pass drug test
*Experience Level*
Entry Level
*Job Type & Location*This is a Contract position based out of Austin, TX.
*Pay and Benefits*The pay range for this position is $18.00 - $18.00/hr.
*Workplace Type*This is a fully onsite position in Austin,TX.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.