Director, Cleaning Operations
ISS Facility Services - North America, Santa Ana, CA, United States
Lead at Scale. Deliver with Precision. Inspire Through Excellence.
At
ISS , we don’t just deliver services—we create environments where people and businesses thrive. We are seeking a
Director, Cleaning Operations
to lead large-scale, multi-site operations aligned to a global client account.
This is a high-impact leadership role responsible for
end-to-end service delivery across three major sites and multiple remote locations , overseeing a workforce of ~125 team members. You will operate as a
senior field leader , translating global strategy into consistent, high-quality execution—driving performance, innovation, and operational excellence.
What You’ll Lead
Operational Excellence Own full-service delivery across all assigned sites—ensuring consistency, quality, and efficiency Drive disciplined execution through strong site leadership and clear accountability Ensure all scopes are delivered
on time, on budget, and to ISS standards
People & Culture Lead and inspire a
125+ person workforce
through layered leadership Build a culture rooted in
accountability, safety, engagement, and performance Partner with P&C to attract, develop, and retain top talent Develop future leaders across your sites
Performance & Innovation Analyze data, staffing models, and productivity to unlock efficiencies Optimize labor deployment, routing, and service delivery models Implement standardized SOPs and best practices across all locations Leverage technology and data (e.g., Zan Compute, Power BI) to drive smarter operations
Client Partnership Build trusted relationships with key stakeholders across multiple sites Serve as the senior escalation point for operational matters Translate client expectations into measurable outcomes and service excellence
Financial Leadership Own labor, supply, and operational cost performance Drive cost efficiencies
without compromising service quality Support budgeting, forecasting, and financial reporting
Program & Change Leadership Lead implementation of new programs, systems, and service models Ensure seamless transitions for new scopes and operational changes Track KPIs, milestones, and continuous improvement initiatives
Your Impact Success in this role means: Consistent, high-quality service delivery across all sites Strong alignment between
global strategy and local execution A stable, engaged workforce with clear structure and accountability Measurable gains in
productivity, cost control, and service quality Elevated client confidence and long-term partnership growth
What You Bring 10+ years
in cleaning, facilities, or janitorial operations Proven leadership of
large, multi-site teams (100+ employees) Strong operational and financial acumen Experience in complex environments (corporate, manufacturing, campus settings) Expertise in workforce planning, productivity optimization, and cost control Experience with cleaning technologies and data analytics tools Advanced proficiency in
Excel / Power BI Strong stakeholder management and executive presence Experience navigating
union environments
preferred
✈️
Work Environment Multi-site leadership role with
up to 50% travel Combination of field leadership and strategic planning Active role: walking sites, leading teams, and driving execution
Why ISS? At ISS, you’ll join a global organization where: Innovation meets purpose Leadership drives meaningful impact People are empowered to grow, lead, and transform
We believe in creating places that work, think, and give—and we’re looking for leaders who do the same.
Ready to Lead at Scale? Step into a role where your leadership directly shapes performance, people, and client success. Apply today
HSEQ Compliance:
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
At
ISS , we don’t just deliver services—we create environments where people and businesses thrive. We are seeking a
Director, Cleaning Operations
to lead large-scale, multi-site operations aligned to a global client account.
This is a high-impact leadership role responsible for
end-to-end service delivery across three major sites and multiple remote locations , overseeing a workforce of ~125 team members. You will operate as a
senior field leader , translating global strategy into consistent, high-quality execution—driving performance, innovation, and operational excellence.
What You’ll Lead
Operational Excellence Own full-service delivery across all assigned sites—ensuring consistency, quality, and efficiency Drive disciplined execution through strong site leadership and clear accountability Ensure all scopes are delivered
on time, on budget, and to ISS standards
People & Culture Lead and inspire a
125+ person workforce
through layered leadership Build a culture rooted in
accountability, safety, engagement, and performance Partner with P&C to attract, develop, and retain top talent Develop future leaders across your sites
Performance & Innovation Analyze data, staffing models, and productivity to unlock efficiencies Optimize labor deployment, routing, and service delivery models Implement standardized SOPs and best practices across all locations Leverage technology and data (e.g., Zan Compute, Power BI) to drive smarter operations
Client Partnership Build trusted relationships with key stakeholders across multiple sites Serve as the senior escalation point for operational matters Translate client expectations into measurable outcomes and service excellence
Financial Leadership Own labor, supply, and operational cost performance Drive cost efficiencies
without compromising service quality Support budgeting, forecasting, and financial reporting
Program & Change Leadership Lead implementation of new programs, systems, and service models Ensure seamless transitions for new scopes and operational changes Track KPIs, milestones, and continuous improvement initiatives
Your Impact Success in this role means: Consistent, high-quality service delivery across all sites Strong alignment between
global strategy and local execution A stable, engaged workforce with clear structure and accountability Measurable gains in
productivity, cost control, and service quality Elevated client confidence and long-term partnership growth
What You Bring 10+ years
in cleaning, facilities, or janitorial operations Proven leadership of
large, multi-site teams (100+ employees) Strong operational and financial acumen Experience in complex environments (corporate, manufacturing, campus settings) Expertise in workforce planning, productivity optimization, and cost control Experience with cleaning technologies and data analytics tools Advanced proficiency in
Excel / Power BI Strong stakeholder management and executive presence Experience navigating
union environments
preferred
✈️
Work Environment Multi-site leadership role with
up to 50% travel Combination of field leadership and strategic planning Active role: walking sites, leading teams, and driving execution
Why ISS? At ISS, you’ll join a global organization where: Innovation meets purpose Leadership drives meaningful impact People are empowered to grow, lead, and transform
We believe in creating places that work, think, and give—and we’re looking for leaders who do the same.
Ready to Lead at Scale? Step into a role where your leadership directly shapes performance, people, and client success. Apply today
HSEQ Compliance:
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.