Director of Behavioral Health Transfer Center - Remote, USA
Staffingine LLC, Boston, MA, United States
Job Description :
Director of Behavioral Health Transfer Centre - Remote, USA
Full Time Direct hire
Salary Range: $105Kk to $135K
Must haves: Must have an extensive background in Behavioral Health at the Director Level Operational oriented with metrics and processes Must be a licensed clinician such as a Registered Nurse. Would possibly consider a Licensed Clinical Social Worker or Licensed Professional Counselor depending on experience Comfortable communicating and developing relationships on all levels of the organization
POSITION SUMMARY:
The Director of the Behavioral Health (BH) Transfer Center leads the team towards enhanced operational performance, timeliness of service and always ensures sound clinical judgement of the staff. The Manager is responsible for the team’s execution daily, providing coaching and mentoring to staff as well as timely decision-making regarding service adjustments and changes that need to be made. The Manager is a relationship builder that earns the confidence of their employees, referring to and accepting facilities, physicians, and personnel, around all patients transfer related activities. They are the Subject Matter Expert for all things related to the BH Transfer Center and show themselves to be adaptable and innovative in a fast-paced, growth-oriented environment.
ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
· Oversees all areas of operations managing assigned transfer center team, including both remote RNs and remote non-clinicians. · Demonstrates domain knowledge and expertise in behavioral health care from assessment and evaluation of the range of treatment offerings, to the care of patients in all age cohorts. · Manages to daily service levels in close coordination and collaboration with Workforce Management, Finance, and leadership. Ensure the right resources are available at the right time to support safe and timely patient transfers. · Assumes responsibility for employee, physician, customer, and patient satisfaction with all related Transfer Center activities. · Partners with both CEO and facility teams to ensure the direct admission and assessment support function of hospitals is consistent with Springstone standard. · Collaborates with Directors of Assessments, DONs, and CEOs to ensure strong collaboration between transfer center and hospital employees. · Coordinates and manages all processes related to the Access Point BH Transfer Center which includes Behavioral Health Admissions, for each facility served as needed. · Maintains/ensures EMTALA compliance within all operations of the BH Transfer Center. Knowledgeable in all CMS, TJC, EMTALA, and State regulations and standards of performance. Regularly audits function to ensure compliance. · Works in unison with Training and Quality teams to consistently improve service delivery by monitor and complete necessary audits for BH transfer center calls to referral sources. · Audits packets to ensure recommendation for appropriate Level of Care · Communicate effectively with internal and external customers at all levels. · Collaborates with other departments within organization to support BH Transfer Center operations (e.g. Human Resources, IT etc.) · Concurrently investigates and trouble shoots service gaps and process issues and brings issues to resolution in a timely manner. · Conducts employee evaluations and provides feedback in the moment and annually. · Assists and performs all Access Point BH Transfer Center functions to ensure efficient processes are always maintained. · Assists in the recruiting, screening, hiring, and onboarding of BH transfer center staff including nurses and non-clinicians. · Assumes other responsibilities as assigned.
Additional Information: Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors. Some work on the weekends will be necessary to effectively support staff. Available to support 24/7 operations. Access to and/or works with sensitive and/or confidential information. Exhibits a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.
SUPERVISORY RESPONSIBILITIES:
Manage the work of others, including planning, assigning, scheduling, reviewing work, and ensuring quality standards.
KNOWLEDGE, SKILLS & ABILITIES:
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education: Master’s
degree in nursing, Social Work, Psychology, Healthcare Administration or related field (strongly preferred). Bachelor’s Degree required. Licensed clinician (RN, LCSW, LPC, etc.) preferred.
Experience: Direct experience managing or building a behavioral health or hospital transfer/admissions center highly desirable. Three years’ experience leading telephonic clinical programs at scale, effectively managing service levels. Minimum 5 years in behavioral health or hospital operations, with at least 3 years in a leadership or management role.
Certifications: N/A Licenses:
Current Compact (Multistate) licensure as a Registered Nurse
Must haves: Must have an extensive background in Behavioral Health at the Director Level Operational oriented with metrics and processes Must be a licensed clinician such as a Registered Nurse. Would possibly consider a Licensed Clinical Social Worker or Licensed Professional Counselor depending on experience Comfortable communicating and developing relationships on all levels of the organization
POSITION SUMMARY:
The Director of the Behavioral Health (BH) Transfer Center leads the team towards enhanced operational performance, timeliness of service and always ensures sound clinical judgement of the staff. The Manager is responsible for the team’s execution daily, providing coaching and mentoring to staff as well as timely decision-making regarding service adjustments and changes that need to be made. The Manager is a relationship builder that earns the confidence of their employees, referring to and accepting facilities, physicians, and personnel, around all patients transfer related activities. They are the Subject Matter Expert for all things related to the BH Transfer Center and show themselves to be adaptable and innovative in a fast-paced, growth-oriented environment.
ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
· Oversees all areas of operations managing assigned transfer center team, including both remote RNs and remote non-clinicians. · Demonstrates domain knowledge and expertise in behavioral health care from assessment and evaluation of the range of treatment offerings, to the care of patients in all age cohorts. · Manages to daily service levels in close coordination and collaboration with Workforce Management, Finance, and leadership. Ensure the right resources are available at the right time to support safe and timely patient transfers. · Assumes responsibility for employee, physician, customer, and patient satisfaction with all related Transfer Center activities. · Partners with both CEO and facility teams to ensure the direct admission and assessment support function of hospitals is consistent with Springstone standard. · Collaborates with Directors of Assessments, DONs, and CEOs to ensure strong collaboration between transfer center and hospital employees. · Coordinates and manages all processes related to the Access Point BH Transfer Center which includes Behavioral Health Admissions, for each facility served as needed. · Maintains/ensures EMTALA compliance within all operations of the BH Transfer Center. Knowledgeable in all CMS, TJC, EMTALA, and State regulations and standards of performance. Regularly audits function to ensure compliance. · Works in unison with Training and Quality teams to consistently improve service delivery by monitor and complete necessary audits for BH transfer center calls to referral sources. · Audits packets to ensure recommendation for appropriate Level of Care · Communicate effectively with internal and external customers at all levels. · Collaborates with other departments within organization to support BH Transfer Center operations (e.g. Human Resources, IT etc.) · Concurrently investigates and trouble shoots service gaps and process issues and brings issues to resolution in a timely manner. · Conducts employee evaluations and provides feedback in the moment and annually. · Assists and performs all Access Point BH Transfer Center functions to ensure efficient processes are always maintained. · Assists in the recruiting, screening, hiring, and onboarding of BH transfer center staff including nurses and non-clinicians. · Assumes other responsibilities as assigned.
Additional Information: Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors. Some work on the weekends will be necessary to effectively support staff. Available to support 24/7 operations. Access to and/or works with sensitive and/or confidential information. Exhibits a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.
SUPERVISORY RESPONSIBILITIES:
Manage the work of others, including planning, assigning, scheduling, reviewing work, and ensuring quality standards.
KNOWLEDGE, SKILLS & ABILITIES:
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education: Master’s
degree in nursing, Social Work, Psychology, Healthcare Administration or related field (strongly preferred). Bachelor’s Degree required. Licensed clinician (RN, LCSW, LPC, etc.) preferred.
Experience: Direct experience managing or building a behavioral health or hospital transfer/admissions center highly desirable. Three years’ experience leading telephonic clinical programs at scale, effectively managing service levels. Minimum 5 years in behavioral health or hospital operations, with at least 3 years in a leadership or management role.
Certifications: N/A Licenses:
Current Compact (Multistate) licensure as a Registered Nurse