Regulatory Complaint Specialist

Job Title: Regulatory Complaint Specialist Pay: $26–$27/hour Employment Type: Contract-to-hire Schedule: Full-time, first shift Location: Blue Ash, Ohio Position Overview LHH Recruitment Solutions is recruiting for our client in Blue Ash, Ohio for a Regulatory Complaint Specialist. This role focuses on investigating high-volume, complex customer disputes and escalated regulatory complaints. The specialist will review cases submitted to state and federal regulators, conduct thorough investigations, and issue well-supported determinations aligned with regulatory requirements and internal policies. This position operates in a high-visibility, high-risk environment and requires strong analytical judgment, attention to detail, and clear written communication. Key Responsibilities Investigate complex customer disputes and escalated regulatory complaints from start to finish Review account activity, supporting documentation, and gathered evidence to assess each case Make independent, defensible decisions based on regulatory guidance and company policy Draft clear, accurate, and compliant written responses to regulators and customers Ensure decisions align with applicable regulations, including Regulation E and UDAAP Partner with internal teams such as fraud, operations, compliance, and legal to validate findings Identify trends or recurring issues and escalate potential systemic risks Manage a high-volume caseload while meeting regulatory deadlines and performance expectations Maintain confidentiality and data security standards when handling sensitive customer information Required Skills and Experience Strong investigative and analytical skills with the ability to assess complex situations Experience handling customer disputes, investigations, or complex customer service cases Excellent written communication skills, particularly for formal or regulatory responses Ability to interpret policies and regulatory requirements and apply them accurately Strong attention to detail and time management in a high-volume environment Ability to work independently and exercise sound judgment Proficiency with Microsoft Word, Excel, and PowerPoint Preferred Qualifications Bachelor’s degree Background in dispute resolution, investigations, compliance, audit, or risk management Experience in financial services, particularly disputes or fraud investigations Experience responding to regulatory complaints or customer escalations Working knowledge of banking regulations such as Regulation E and UDAAP

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements