Customer Accounts Specialist - Utilities
Charlotte County Board of County Commissioners, Port Charlotte, FL, United States
Customer Accounts Specialist In Utilities
Looking for a role where you can make a real impact in your community while putting your customer service skills to work? Join our team as a Customer Accounts Specialist in Utilities! In this dynamic position, you'll be the go-to resource for customershelping them navigate their utility accounts, understand billing, and get the answers they need with confidence and ease. If you enjoy problem-solving, delivering excellent service, and being part of a team that keeps essential services running smoothly, this is the opportunity for you. Education & Credentials That Power This Role
Education and Experience: An equivalent combination of relevant training, education and experience: High school diploma or equivalent. Two (2) years of experience in customer service Licenses and/or Certificates: N/A Your Purpose & Day-To-Day Journey
A typical day as a Customer Accounts Specialist in Utilities is fast-paced, interactive, and centered on delivering reliable service to the community. You will ensure every transaction is accurate and properly recorded. Throughout the day, you might post payments using automated systems while verifying that account information is complete and correct. You may assist customers in person, over the phone, or in writinganswering questions about billing, explaining policies, setting up new or reconnected services, and help them understand everything from rate changes to water conservation guidelines. As issues arise, you'll dig into account histories, resolve billing discrepancies, and coordinate service orders for everything from routine connections to urgent concerns like high water usage or service interruptions. Each interaction is an opportunity to provide clear guidance, troubleshoot problems, and ensure customers feel supported, making your role essential to both daily operations and overall customer satisfaction. Extra Details You Should Know
Physical demands: Walking, sitting, hearing, seeing up close, talking, standing, finger movement, repetitive motions. Work environment: Work is primarily performed in an indoor, climate-controlled environment and is nearly absent from disagreeable elements (e.g., irate customers, extreme noise, heat, odors, heights and/or dust). Risk/safety conditions: There is little or no risk related to physical and/or mental health and safety associated with this position. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Charlotte County is an Affirmative Action/ADA/Veterans' Preference and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply. Emergency response/recovery activities: All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens. Charlotte County is an Affirmative Action, ADA and Equal Opportunity Employer. Women, minorities, and persons with disabilities are encouraged to apply. As a veterans' preference employer, certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans' preference, receive preference and priority in employment and are encouraged to apply. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. All positions with Charlotte County may be subject to drug testing in accordance with the Drug-Free Workplace Program and/or County policy.
Looking for a role where you can make a real impact in your community while putting your customer service skills to work? Join our team as a Customer Accounts Specialist in Utilities! In this dynamic position, you'll be the go-to resource for customershelping them navigate their utility accounts, understand billing, and get the answers they need with confidence and ease. If you enjoy problem-solving, delivering excellent service, and being part of a team that keeps essential services running smoothly, this is the opportunity for you. Education & Credentials That Power This Role
Education and Experience: An equivalent combination of relevant training, education and experience: High school diploma or equivalent. Two (2) years of experience in customer service Licenses and/or Certificates: N/A Your Purpose & Day-To-Day Journey
A typical day as a Customer Accounts Specialist in Utilities is fast-paced, interactive, and centered on delivering reliable service to the community. You will ensure every transaction is accurate and properly recorded. Throughout the day, you might post payments using automated systems while verifying that account information is complete and correct. You may assist customers in person, over the phone, or in writinganswering questions about billing, explaining policies, setting up new or reconnected services, and help them understand everything from rate changes to water conservation guidelines. As issues arise, you'll dig into account histories, resolve billing discrepancies, and coordinate service orders for everything from routine connections to urgent concerns like high water usage or service interruptions. Each interaction is an opportunity to provide clear guidance, troubleshoot problems, and ensure customers feel supported, making your role essential to both daily operations and overall customer satisfaction. Extra Details You Should Know
Physical demands: Walking, sitting, hearing, seeing up close, talking, standing, finger movement, repetitive motions. Work environment: Work is primarily performed in an indoor, climate-controlled environment and is nearly absent from disagreeable elements (e.g., irate customers, extreme noise, heat, odors, heights and/or dust). Risk/safety conditions: There is little or no risk related to physical and/or mental health and safety associated with this position. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Charlotte County is an Affirmative Action/ADA/Veterans' Preference and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply. Emergency response/recovery activities: All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens. Charlotte County is an Affirmative Action, ADA and Equal Opportunity Employer. Women, minorities, and persons with disabilities are encouraged to apply. As a veterans' preference employer, certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans' preference, receive preference and priority in employment and are encouraged to apply. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. All positions with Charlotte County may be subject to drug testing in accordance with the Drug-Free Workplace Program and/or County policy.