CUSTOMER SERVICE REPRESENTATIVE I - 73006420
Florida State Jobs, Leesburg, FL, United States
Customer Service Representative I - 73006420
This is an Internal Promotional Opportunity for a Revenue Specialist III position in the Leesburg Service Center that performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Interviewing customers in person and/or over the telephone Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation Minimum requirements include: Currently employed with the Florida Department of Revenue, Child Support Program Experience processing information using a computer system Experience conducting research and analyzing information to make decisions Experience communicating with others to gather information Substitutions: Relevant education may substitute for the required experience. Preferences: Experience with customer service. Special notes: This is an internal promotional opportunity where applicants must currently be employed with the Florida Department of Revenue in the Child Support Program. All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. Standard workday of 8am
5pm, Monday through Friday. May require you to work outside your regular work schedule. This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. May require you to work outside your regular work schedule. Salary: $38,760.36 - $49,501.08 / annually Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
This is an Internal Promotional Opportunity for a Revenue Specialist III position in the Leesburg Service Center that performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Interviewing customers in person and/or over the telephone Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation Minimum requirements include: Currently employed with the Florida Department of Revenue, Child Support Program Experience processing information using a computer system Experience conducting research and analyzing information to make decisions Experience communicating with others to gather information Substitutions: Relevant education may substitute for the required experience. Preferences: Experience with customer service. Special notes: This is an internal promotional opportunity where applicants must currently be employed with the Florida Department of Revenue in the Child Support Program. All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. Standard workday of 8am
5pm, Monday through Friday. May require you to work outside your regular work schedule. This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. May require you to work outside your regular work schedule. Salary: $38,760.36 - $49,501.08 / annually Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.