Collections Specialist PST
Aston Carter, Montville, NJ, United States
Collections Specialist
The Collections Specialist manages accounts receivable aging for assigned locations and subsidiaries, handling escalated accounts that require advanced collection efforts. This role focuses on reducing past-due balances through high-volume outbound calls and emails, resolving financial discrepancies, and maintaining accurate account documentation in ERP and related systems. The Collections Specialist collaborates closely with leadership on complex accounts and ensures all collection activities comply with applicable laws and company policies. Responsibilities
Manage the accounts receivable aging report for assigned locations and subsidiaries, including escalated accounts and invoices that require higher-level collection efforts. Conduct direct collection activities through phone calls and emails with customers to resolve past-due balances. Maintain a daily call volume of approximately 3035 collection calls to customers. Prepare and send collection letters as needed and request attorney involvement when appropriate. Evaluate and recommend accounts for third-party collection placement and/or write-off based on established guidelines. Communicate regularly with the Collections Manager regarding the status of past-due accounts and situations where additional leverage or support is needed. Monitor, research, and resolve financial discrepancies on customer accounts. Maintain detailed and accurate notes on all accounts to clearly document collection efforts, agreements, and next steps. Work returned statements to collect outstanding debt, obtain updated customer contact information, and update ERP systems with current data. Ensure the security and privacy of customer information and files in all collection activities. Utilize ERP and Microsoft Office tools to track account status, analyze data, and support decision-making. Adhere to applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Collaborate with team members while also managing individual workload and priorities in a fast-paced environment. Perform other related duties and projects as assigned. Essential Skills
At least two years of experience in collection and credit work. Proven ability to handle a call volume of approximately 3035 collection calls per day. Strong experience working with accounts receivable aging reports and collection activities. Excellent verbal and written communication skills for interacting with customers and internal stakeholders. Proficiency in Microsoft Office Suite or related software, including Excel. Experience working with ERP systems to manage and update account information. Proficient typing skills sufficient to keep pace with call volume and documentation requirements. Basic understanding of statistics and data analysis to review and interpret collection and aging data. Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Ability to work both independently and collaboratively within a team in a fast-paced environment. Strong customer service orientation and ability to manage difficult conversations professionally. Additional Skills & Qualifications
High school diploma or equivalent. Associate or bachelor's degree preferred but not required. Prior experience in customer service in addition to collections work. Strong organizational skills and attention to detail when documenting accounts and updating systems. Ability to prioritize tasks effectively and manage time to meet daily call and collection targets. Comfort working with data in Excel, including sorting, filtering, and basic analysis. Demonstrated reliability and consistency in meeting performance expectations in previous roles. Work Environment
This is a fully remote position aligned to the Pacific Time Zone. The standard schedule starts between 8:00 a.m. and 9:00 a.m. PT, with an eight-hour workday and an unpaid lunch break. Work is computer-based and involves frequent use of ERP systems, Microsoft Office (especially Excel), email, and phone systems to perform high-volume outbound calls and maintain accurate records. The role requires a quiet, professional home workspace with reliable internet connectivity to support continuous calling, data entry, and secure handling of customer information. This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno@astoncarter.com along with your availability for a 10-minute phone call. Job Type & Location
This is a Contract to Hire position based out of Montville, NJ. Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully remote position. Application Deadline
This position is anticipated to close on Apr 29, 2026.
The Collections Specialist manages accounts receivable aging for assigned locations and subsidiaries, handling escalated accounts that require advanced collection efforts. This role focuses on reducing past-due balances through high-volume outbound calls and emails, resolving financial discrepancies, and maintaining accurate account documentation in ERP and related systems. The Collections Specialist collaborates closely with leadership on complex accounts and ensures all collection activities comply with applicable laws and company policies. Responsibilities
Manage the accounts receivable aging report for assigned locations and subsidiaries, including escalated accounts and invoices that require higher-level collection efforts. Conduct direct collection activities through phone calls and emails with customers to resolve past-due balances. Maintain a daily call volume of approximately 3035 collection calls to customers. Prepare and send collection letters as needed and request attorney involvement when appropriate. Evaluate and recommend accounts for third-party collection placement and/or write-off based on established guidelines. Communicate regularly with the Collections Manager regarding the status of past-due accounts and situations where additional leverage or support is needed. Monitor, research, and resolve financial discrepancies on customer accounts. Maintain detailed and accurate notes on all accounts to clearly document collection efforts, agreements, and next steps. Work returned statements to collect outstanding debt, obtain updated customer contact information, and update ERP systems with current data. Ensure the security and privacy of customer information and files in all collection activities. Utilize ERP and Microsoft Office tools to track account status, analyze data, and support decision-making. Adhere to applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Collaborate with team members while also managing individual workload and priorities in a fast-paced environment. Perform other related duties and projects as assigned. Essential Skills
At least two years of experience in collection and credit work. Proven ability to handle a call volume of approximately 3035 collection calls per day. Strong experience working with accounts receivable aging reports and collection activities. Excellent verbal and written communication skills for interacting with customers and internal stakeholders. Proficiency in Microsoft Office Suite or related software, including Excel. Experience working with ERP systems to manage and update account information. Proficient typing skills sufficient to keep pace with call volume and documentation requirements. Basic understanding of statistics and data analysis to review and interpret collection and aging data. Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Ability to work both independently and collaboratively within a team in a fast-paced environment. Strong customer service orientation and ability to manage difficult conversations professionally. Additional Skills & Qualifications
High school diploma or equivalent. Associate or bachelor's degree preferred but not required. Prior experience in customer service in addition to collections work. Strong organizational skills and attention to detail when documenting accounts and updating systems. Ability to prioritize tasks effectively and manage time to meet daily call and collection targets. Comfort working with data in Excel, including sorting, filtering, and basic analysis. Demonstrated reliability and consistency in meeting performance expectations in previous roles. Work Environment
This is a fully remote position aligned to the Pacific Time Zone. The standard schedule starts between 8:00 a.m. and 9:00 a.m. PT, with an eight-hour workday and an unpaid lunch break. Work is computer-based and involves frequent use of ERP systems, Microsoft Office (especially Excel), email, and phone systems to perform high-volume outbound calls and maintain accurate records. The role requires a quiet, professional home workspace with reliable internet connectivity to support continuous calling, data entry, and secure handling of customer information. This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno@astoncarter.com along with your availability for a 10-minute phone call. Job Type & Location
This is a Contract to Hire position based out of Montville, NJ. Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully remote position. Application Deadline
This position is anticipated to close on Apr 29, 2026.