Bilingual Customer Service Representative 1, 2, or 3
Georgia Department of Public Health, Moultrie, GA, United States
Bilingual Customer Service Representative
Do you desire to make a difference in your community and be off on most evenings and weekends? If so, this is the job for you!! Bilingual Customer Service Representative 1, 2, or 3 Full-Time Position Location: Colquitt County Health Department/ Moultrie, Georgia Paygrade/ Salary: F-$ 33,201, G-$ 36,022, H-$ 39,124 Job Code(s): GST120, GST121, GST122 We offer 13 paid holidays, Educational Support Leave, and 3 weeks accrual of Annual Leave & 3 weeks accrual of Sick Leave. A defined benefit retirement plan, plus (employer-matched) 401(k) plan. Health and Flexible Benefits (Dental, Vision, Legal, Long-Term Care, Dependent Life, AD&D, Short- and Long-Term Disability, and Spending Accounts). Job Responsibilities
Provides exceptional customer service and maintains HIPAA Standards Works with a multicultural community Performs a variety of administrative functions in support of the WIC program Cross-trained to work triage, call center, and other additional duties Provides services to infants, toddlers, and pre/post-natal women Bilingual Spanish speaking with interpretation and translation duties Provides low-risk nutritional counseling to individuals or group settings Complies with state policy and procedures May be assigned to provide services in multiple counties throughout the health district. Current schedule is Mon-Thurs (7:30 am
6:00 pm); this may change based on the needs of the organization Responds to Public Health Emergencies Minimum Qualifications
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. This position requires that you have the ability to provide interpretation and translation duties in Spanish without the use of AI or a translation line. This position requires the ability to lift up to 45 lbs. and bend and reach up. Additional Information
Previous WIC experience Previous employment with any state's Department of Public Health or a County Board of Health. Completion of an associate degree in a related field from an accredited college or university. (Please mail or bring a copy of College Transcript or Diploma to the Interviewmust have official transcript prior to start date) One or more years of experience performing complex office/administrative duties One or more years of experience using Microsoft Office Suite + Office Bilingual (Spanish/English) A State Merit Application for Employment must be received by this office no later than the deadline. Highlight any experience related to the Preferred Qualifications. This position may require driving company vehicles (Valid driver's license required) and working some evenings and weekends during special events such as health fairs and responding to disasters. Selected applicant must consent to a motor vehicle record assessment. Points should be less than 10 and/or not negatively impact insurance rates for the agency. Drug screen, criminal background check and immunization records may be required. If selected, male applicants between 18 and 26 years of age must present proof of Selective Service Registration. All information submitted is subject to verification. We are an Equal Opportunity Employer Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.
Do you desire to make a difference in your community and be off on most evenings and weekends? If so, this is the job for you!! Bilingual Customer Service Representative 1, 2, or 3 Full-Time Position Location: Colquitt County Health Department/ Moultrie, Georgia Paygrade/ Salary: F-$ 33,201, G-$ 36,022, H-$ 39,124 Job Code(s): GST120, GST121, GST122 We offer 13 paid holidays, Educational Support Leave, and 3 weeks accrual of Annual Leave & 3 weeks accrual of Sick Leave. A defined benefit retirement plan, plus (employer-matched) 401(k) plan. Health and Flexible Benefits (Dental, Vision, Legal, Long-Term Care, Dependent Life, AD&D, Short- and Long-Term Disability, and Spending Accounts). Job Responsibilities
Provides exceptional customer service and maintains HIPAA Standards Works with a multicultural community Performs a variety of administrative functions in support of the WIC program Cross-trained to work triage, call center, and other additional duties Provides services to infants, toddlers, and pre/post-natal women Bilingual Spanish speaking with interpretation and translation duties Provides low-risk nutritional counseling to individuals or group settings Complies with state policy and procedures May be assigned to provide services in multiple counties throughout the health district. Current schedule is Mon-Thurs (7:30 am
6:00 pm); this may change based on the needs of the organization Responds to Public Health Emergencies Minimum Qualifications
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. This position requires that you have the ability to provide interpretation and translation duties in Spanish without the use of AI or a translation line. This position requires the ability to lift up to 45 lbs. and bend and reach up. Additional Information
Previous WIC experience Previous employment with any state's Department of Public Health or a County Board of Health. Completion of an associate degree in a related field from an accredited college or university. (Please mail or bring a copy of College Transcript or Diploma to the Interviewmust have official transcript prior to start date) One or more years of experience performing complex office/administrative duties One or more years of experience using Microsoft Office Suite + Office Bilingual (Spanish/English) A State Merit Application for Employment must be received by this office no later than the deadline. Highlight any experience related to the Preferred Qualifications. This position may require driving company vehicles (Valid driver's license required) and working some evenings and weekends during special events such as health fairs and responding to disasters. Selected applicant must consent to a motor vehicle record assessment. Points should be less than 10 and/or not negatively impact insurance rates for the agency. Drug screen, criminal background check and immunization records may be required. If selected, male applicants between 18 and 26 years of age must present proof of Selective Service Registration. All information submitted is subject to verification. We are an Equal Opportunity Employer Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.