Customer Service Rep
Sure Staff, Franklin Park, IL, United States
Customer Service Representative
Surestaff is immediately hiring Customer Service Representatives for a company in Franklin Park, IL. The premise of this role is to support daily office operations. Surestaff is invested in their team members! All temp-to-hire employees are offered competitive compensation $18/HR. Available shifts include 1st - 7:00am - 3:30pm M-F. Customer Service Representative Duties and Responsibilities:
Enter all incoming orders from phone, email, web and sales reps when needed. Communicating with customers through phone and email. Troubleshooting and problem solving with the goal of first contact resolution. Maintaining a positive and professional attitude toward external and internal customers. Handle all incoming customer inquiries; stock availability, change orders, pricing, tracking of deliveries, lost and damaged merchandise, and any other questions/complaints which may arise. Keeping records of customer interactions, transactions, comments and complaints. Process the paperwork for all returned merchandise (returns, credits & shipping labels). Research all information and gather documentation for customer credits. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements and Qualifications:
High school diploma; associates degree or bachelor degree in business or related field preferred but not required Previous experience handling office responsibilities or experience in customer service preferred but not required Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) Highly organized multitasker who works well in a fast-paced environment Excellent oral and written communication skills. Comfortable working on the phones and interfacing with customers Commitment to continual education about the company, products and services. At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. We understand that finding the right job is about more than just a paycheck
it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits youll enjoy when you partner with us: Access to a wide range of job opportunities Competitive pay Health and Wellness Programs (including EAP) Medical benefits including medical, vision, dental, and prescriptions Electronic weekly pay Employee Advocacy & Personalized Job Support Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment Decisions In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment-related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision-making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Lets get started today!
Surestaff is immediately hiring Customer Service Representatives for a company in Franklin Park, IL. The premise of this role is to support daily office operations. Surestaff is invested in their team members! All temp-to-hire employees are offered competitive compensation $18/HR. Available shifts include 1st - 7:00am - 3:30pm M-F. Customer Service Representative Duties and Responsibilities:
Enter all incoming orders from phone, email, web and sales reps when needed. Communicating with customers through phone and email. Troubleshooting and problem solving with the goal of first contact resolution. Maintaining a positive and professional attitude toward external and internal customers. Handle all incoming customer inquiries; stock availability, change orders, pricing, tracking of deliveries, lost and damaged merchandise, and any other questions/complaints which may arise. Keeping records of customer interactions, transactions, comments and complaints. Process the paperwork for all returned merchandise (returns, credits & shipping labels). Research all information and gather documentation for customer credits. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements and Qualifications:
High school diploma; associates degree or bachelor degree in business or related field preferred but not required Previous experience handling office responsibilities or experience in customer service preferred but not required Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) Highly organized multitasker who works well in a fast-paced environment Excellent oral and written communication skills. Comfortable working on the phones and interfacing with customers Commitment to continual education about the company, products and services. At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. We understand that finding the right job is about more than just a paycheck
it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits youll enjoy when you partner with us: Access to a wide range of job opportunities Competitive pay Health and Wellness Programs (including EAP) Medical benefits including medical, vision, dental, and prescriptions Electronic weekly pay Employee Advocacy & Personalized Job Support Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment Decisions In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment-related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision-making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Lets get started today!