Customer Service Representative I
IU Health, Bloomington, IN, United States
Customer Service Representative I
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: 401(K) retirement savings with employer match Tuition reimbursement Employee Assistance Program
Counseling at no cost to you Healthy Results
Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! SCHEDULE Monday-Friday 7:45am-8:15pm (10/12 hour shifts) Saturday & Sunday 7:45am-6:15pm Holiday availability required. Training: Week 1: Tuesday-Friday 8:00am-4:30pm Week 2: Monday-Thursday 8:00am-4:30pm WORK LOCATION Bloomington West Urgent Care: South Liberty Drive KEY RESPONSIBILITIES Register patients and verify demographic information. Provide support and assistance to patients in the waiting area. Respond to patient inquiries via phone and email. Determine appropriate resolution methods in alignment with patient needs and organizational guidelines. Coordinate escalated issues with other departments as needed. Collect patient personal and billing information for database entry and scheduling. PREFERRED QUALIFICATIONS Strong interpersonal skills, professionalism, and initiative. Proficiency with Microsoft Office Suite. Ability to work independently within three months. Knowledge of medical terminology and coding is preferred. REQUIREMENTS High School Diploma or GED. Ability to type at least 30 words per minute. Working knowledge of computers. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: 401(K) retirement savings with employer match Tuition reimbursement Employee Assistance Program
Counseling at no cost to you Healthy Results
Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! SCHEDULE Monday-Friday 7:45am-8:15pm (10/12 hour shifts) Saturday & Sunday 7:45am-6:15pm Holiday availability required. Training: Week 1: Tuesday-Friday 8:00am-4:30pm Week 2: Monday-Thursday 8:00am-4:30pm WORK LOCATION Bloomington West Urgent Care: South Liberty Drive KEY RESPONSIBILITIES Register patients and verify demographic information. Provide support and assistance to patients in the waiting area. Respond to patient inquiries via phone and email. Determine appropriate resolution methods in alignment with patient needs and organizational guidelines. Coordinate escalated issues with other departments as needed. Collect patient personal and billing information for database entry and scheduling. PREFERRED QUALIFICATIONS Strong interpersonal skills, professionalism, and initiative. Proficiency with Microsoft Office Suite. Ability to work independently within three months. Knowledge of medical terminology and coding is preferred. REQUIREMENTS High School Diploma or GED. Ability to type at least 30 words per minute. Working knowledge of computers. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.