Customer Service Representative
PrideStaff, Clearwater Beach, FL, United States
Operations Support Specialist/Customer Service Representative
Our firm is representing a professional administrative operations center in Clearwater seeking a high-caliber Operations Support Specialist/Customer Service Representative. This is a technical, phone-based position focused on the medical insurance sector, requiring a high degree of accuracy and professional decorum. The ideal candidate is a disciplined service professional who thrives in a structured environment and possesses the critical thinking skills necessary to master complex internal procedures. You will serve as a key point of contact for agents and policyholders, ensuring every inquiry is handled with precision and documented with an elite level of detail. Key Responsibilities:
Provide accurate information to agents and policyholders regarding specific account status and standard procedures. Utilize internal systems to create a clear, real-time audit trail for every interaction, ensuring total compliance with quality standards. Execute mandated account updates, including financial information changes, address updates, and the issuance of identification materials. Generate official letters and notices using approved templates, ensuring all records are perfectly maintained within the imaging system. Conduct targeted outbound calls to gather or provide essential information required for efficient file processing. Work closely with supervisors and colleagues to ensure response accuracy and maintain a seamless department workflow. Experience and Qualifications:
Proven experience in a call center or structured office support environment is required. You must be comfortable with a set schedule and the discipline of a stationary, high-production workstation. The ability to move beyond a script, utilizing active listening and analytical skills to solve problems for various personality types. Exceptional verbal communication and a commitment to meticulous, real-time note-taking. High school diploma or GED equivalent. Prior experience in insurance or a related regulated industry is preferred but can be taught to a candidate with a strong desire to learn and grow. Proficiency with Microsoft Office and the ability to navigate proprietary database systems. Must have reliable transportation and a consistent track record of punctuality for this on-site role. Compensation / Pay Rate (Up to): $20.25
Our firm is representing a professional administrative operations center in Clearwater seeking a high-caliber Operations Support Specialist/Customer Service Representative. This is a technical, phone-based position focused on the medical insurance sector, requiring a high degree of accuracy and professional decorum. The ideal candidate is a disciplined service professional who thrives in a structured environment and possesses the critical thinking skills necessary to master complex internal procedures. You will serve as a key point of contact for agents and policyholders, ensuring every inquiry is handled with precision and documented with an elite level of detail. Key Responsibilities:
Provide accurate information to agents and policyholders regarding specific account status and standard procedures. Utilize internal systems to create a clear, real-time audit trail for every interaction, ensuring total compliance with quality standards. Execute mandated account updates, including financial information changes, address updates, and the issuance of identification materials. Generate official letters and notices using approved templates, ensuring all records are perfectly maintained within the imaging system. Conduct targeted outbound calls to gather or provide essential information required for efficient file processing. Work closely with supervisors and colleagues to ensure response accuracy and maintain a seamless department workflow. Experience and Qualifications:
Proven experience in a call center or structured office support environment is required. You must be comfortable with a set schedule and the discipline of a stationary, high-production workstation. The ability to move beyond a script, utilizing active listening and analytical skills to solve problems for various personality types. Exceptional verbal communication and a commitment to meticulous, real-time note-taking. High school diploma or GED equivalent. Prior experience in insurance or a related regulated industry is preferred but can be taught to a candidate with a strong desire to learn and grow. Proficiency with Microsoft Office and the ability to navigate proprietary database systems. Must have reliable transportation and a consistent track record of punctuality for this on-site role. Compensation / Pay Rate (Up to): $20.25