Customer Service Representative
DiversityJobs Inc, Richardson, TX, United States
Customer Experience Specialist I (Entry Level)
Overview
The Customer
Experience Specialist I is an entrylevel customer service role supporting
Consumer Direct Lending operations. This position serves as the primary point
of contact for consumers after their initial discussion with a licensed loan
officer, guiding them through the loan origination process. The role plays a
critical part in delivering a positive customer experience while supporting
efficient mortgage fulfillment processes.
* *
Key Responsibilities
Handle highvolume inbound calls and place outbound calls to consumers regarding mortgage loan inquiries
Send and respond to inbound and outbound text messages (with consumer consent), emails, and chats
Manage a pipeline of up to 75 active loan files while meeting production and quality standards
Perform routine data entry, validation, and basic loan research to resolve customer inquiries
Monitor work queues and prioritize tasks to ensure timely followup
Collaborate with internal departments to support issue resolution and loan processing
Escalate complex or nonroutine issues to associates or supervisors as needed
Follow established policies, procedures, and compliance requirements
Demonstrate behaviors aligned with organizational culture and customerfocused values
Qualifications
Mortgage and/or financial services call center experience preferred
General understanding of mortgage regulations (Federal, State, and Local) is a plus
Strong customer service mindset with excellent verbal and written communication skills
Proven ability to work accurately and efficiently in a fastpaced, highvolume environment
Strong critical thinking, problemsolving, and decisionmaking skills
Effective time management and organizational skills
Ability to work independently while contributing as a team player
Strong negotiation and issueresolution skills
Proficient with computers and common applications (Microsoft, Google, etc.)
Experience Level
Entry Level
Job Type & Location This is a Contract to Hire position based out of Richardson, TX.
Pay and Benefits The pay range for this position is $22.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Richardson,TX.
Application Deadline This position is anticipated to close on Apr 15, 2026.
h4>About TEKsystems:
Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Overview
The Customer
Experience Specialist I is an entrylevel customer service role supporting
Consumer Direct Lending operations. This position serves as the primary point
of contact for consumers after their initial discussion with a licensed loan
officer, guiding them through the loan origination process. The role plays a
critical part in delivering a positive customer experience while supporting
efficient mortgage fulfillment processes.
* *
Key Responsibilities
Handle highvolume inbound calls and place outbound calls to consumers regarding mortgage loan inquiries
Send and respond to inbound and outbound text messages (with consumer consent), emails, and chats
Manage a pipeline of up to 75 active loan files while meeting production and quality standards
Perform routine data entry, validation, and basic loan research to resolve customer inquiries
Monitor work queues and prioritize tasks to ensure timely followup
Collaborate with internal departments to support issue resolution and loan processing
Escalate complex or nonroutine issues to associates or supervisors as needed
Follow established policies, procedures, and compliance requirements
Demonstrate behaviors aligned with organizational culture and customerfocused values
Qualifications
Mortgage and/or financial services call center experience preferred
General understanding of mortgage regulations (Federal, State, and Local) is a plus
Strong customer service mindset with excellent verbal and written communication skills
Proven ability to work accurately and efficiently in a fastpaced, highvolume environment
Strong critical thinking, problemsolving, and decisionmaking skills
Effective time management and organizational skills
Ability to work independently while contributing as a team player
Strong negotiation and issueresolution skills
Proficient with computers and common applications (Microsoft, Google, etc.)
Experience Level
Entry Level
Job Type & Location This is a Contract to Hire position based out of Richardson, TX.
Pay and Benefits The pay range for this position is $22.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Richardson,TX.
Application Deadline This position is anticipated to close on Apr 15, 2026.
h4>About TEKsystems:
Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.