Associate, Customer Order Execution
Ingredion, Tulsa, OK, United States
Customer Support Associate
Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet's food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. Location: Tulsa Workplace type: Hybrid Ingredion is looking for a detail-oriented and customer-focused Customer Support Associate to join our team. In this role, you will play a key part in ensuring excellent customer experience through accurate order processing, issue resolution, and close collaboration with internal teams. As a Customer Support Associate, you will support customers throughout the order management lifecycle, ensuring accuracy, responsiveness, and continuous improvement while acting as a key liaison between customers and internal partners. This role reports to the Customer Support Leadership team and does not have direct reports. What will you do: Process customer orders for ingredient products, respond to inquiries, resolve issues, and address questions in a timely manner. Participate in the department's after-hours support program as required. Ensure accuracy of order data and act as a subject matter expert in order processing systems and workflows, including performing basic mathematical calculations related to deliveries, lead times, and freight. Maintain up-to-date records and documentation following standard operating procedures, ensuring proper distribution of order and return documentation to internal partners. Track and manage customer complaints according to departmental and company procedures. Develop and maintain knowledge of Ingredion's products to provide accurate and value-added information to customers. Collaborate with internal teams to identify issues, propose solutions, implement corrective actions, and recommend process improvements. What you will bring: 13 years of experience in customer support, order management, or a related role. Bachelor's Degree preferred. Experience with SAP, Salesforce, and/or EDI systems preferred. Ability to execute fundamental tasks such as order entry, customer complaint resolution, and basic problem solving. Who you are: Customer-focused with strong communication skills and attention to detail. Organized and able to prioritize multiple tasks in a fast-paced environment. Collaborative team player who actively participates in group problem-solving and team activities. Curious and proactive, with a continuous improvement mindset. Why Join Ingredion? Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy: Total Rewards Package
Competitive salary and performance-based pay recognizing your contributions to our success. Comprehensive Benefits & Wellness Support
Health, long-term savings, and resources for your physical, mental, and emotional well-being Career Growth
Learning, training, and development opportunities, including tuition reimbursement. Employee Recognition Program
A culture of real-time appreciation, with personalized recognition rewards globally Employee Discount Program
Provides exclusive discounts on everyday products, services, and travel. We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disabilitymental or physicalmarital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law ("protected classifications"). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect. Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs. Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey. Relocation Available: No Pay Range: $46,600.00-$62,133.33 Annual This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any). Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus. Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with a competitive company match.
Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet's food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. Location: Tulsa Workplace type: Hybrid Ingredion is looking for a detail-oriented and customer-focused Customer Support Associate to join our team. In this role, you will play a key part in ensuring excellent customer experience through accurate order processing, issue resolution, and close collaboration with internal teams. As a Customer Support Associate, you will support customers throughout the order management lifecycle, ensuring accuracy, responsiveness, and continuous improvement while acting as a key liaison between customers and internal partners. This role reports to the Customer Support Leadership team and does not have direct reports. What will you do: Process customer orders for ingredient products, respond to inquiries, resolve issues, and address questions in a timely manner. Participate in the department's after-hours support program as required. Ensure accuracy of order data and act as a subject matter expert in order processing systems and workflows, including performing basic mathematical calculations related to deliveries, lead times, and freight. Maintain up-to-date records and documentation following standard operating procedures, ensuring proper distribution of order and return documentation to internal partners. Track and manage customer complaints according to departmental and company procedures. Develop and maintain knowledge of Ingredion's products to provide accurate and value-added information to customers. Collaborate with internal teams to identify issues, propose solutions, implement corrective actions, and recommend process improvements. What you will bring: 13 years of experience in customer support, order management, or a related role. Bachelor's Degree preferred. Experience with SAP, Salesforce, and/or EDI systems preferred. Ability to execute fundamental tasks such as order entry, customer complaint resolution, and basic problem solving. Who you are: Customer-focused with strong communication skills and attention to detail. Organized and able to prioritize multiple tasks in a fast-paced environment. Collaborative team player who actively participates in group problem-solving and team activities. Curious and proactive, with a continuous improvement mindset. Why Join Ingredion? Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy: Total Rewards Package
Competitive salary and performance-based pay recognizing your contributions to our success. Comprehensive Benefits & Wellness Support
Health, long-term savings, and resources for your physical, mental, and emotional well-being Career Growth
Learning, training, and development opportunities, including tuition reimbursement. Employee Recognition Program
A culture of real-time appreciation, with personalized recognition rewards globally Employee Discount Program
Provides exclusive discounts on everyday products, services, and travel. We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disabilitymental or physicalmarital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law ("protected classifications"). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect. Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs. Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey. Relocation Available: No Pay Range: $46,600.00-$62,133.33 Annual This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any). Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus. Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with a competitive company match.