Senior Account Manager

Senior Account Manager (E-commerce / TikTok Shop / Livestream) - US Based

Join a Fast-Growing Global E-commerce Company

LiveLab is a global e-commerce service provider under Tec-Do Group, helping brands grow through livestream commerce, digital marketing, and e-commerce operations.

We operate in 9 countries, including China, the United States, Malaysia, Indonesia, Thailand, Vietnam, Japan, Mexico, and Brazil, and have served 80,000+ global clients.

Our clients include well-known international brands such as L’Oréal Group, Skechers, and Adidas.

At LiveLab, you will work closely with international brands and global teams, gaining hands-on experience in one of the fastest-growing industries: cross-border e-commerce and livestream commerce.

Your Role

As an Account Manager, you will manage client relationships and ensure successful delivery of e-commerce and livestream campaigns.

You will work closely with internal teams including livestream, advertising, content, and operations to help brands achieve strong e-commerce performance.

Key Responsibilities

Client Relationship Management

• Serve as the main contact person for international and local clients
• Build strong long-term client relationships
• Understand client goals and translate them into clear campaign strategies

Campaign & Project Management

• Manage e-commerce and livestream campaigns from planning to execution
• Coordinate internal teams including livestream hosts, content, advertising, and operations
• Ensure projects are delivered on time and with high quality

Performance Tracking

• Monitor TikTok shop performance, including GMV, influencer, traffic, and campaign results
• Provide performance analysis and optimization recommendations

Client Communication

• Provide regular campaign updates and reports to clients
• Manage client feedback and ensure smooth project execution

Requirements

• 2–5 years experience in e-commerce shop management, digital marketing，BTB influencer business ， DTC management
• Have an in-depth understanding of local American culture, grasp the mindset of brands and e-commerce merchants regarding business operations and partnerships, and be capable of highly effective and efficient communication.
• Experience in TikTok Shop, e-commerce agencies, or digital marketing agencies is highly preferred
• Strong communication and client-facing skills
• Ability to manage multiple projects simultaneously
• Proactive, responsible, and results-driven
• Fluent English (required) while fluent Chinese （a plus）

Preferred Background

Candidates with experience in the following areas are highly encouraged to apply:

• TikTok Shop / Livestream commerce
• Digital marketing agencies
• Influencer marketing
• Cross-border e-commerce

What We Offer

• Opportunity to work with international brands and global markets
• Fast-growing cross-border e-commerce industry exposure
• Young and dynamic working environment
• Clear career development opportunities