Carrier Management Lead (Fremont)
Tenarai, Fremont, CA, United States
THE ROLE
You manage the carrier relationship model across a portfolio of global suppliers, keeping circuit orders moving and holding carriers accountable to committed milestones. You are the escalation engine for a high-volume delivery portfolio where proactive intervention, not reactive follow-up, is the primary value you deliver.
WHAT YOU WILL DO Manage day-to-day carrier relationships across a preferred supplier list spanning North America, EMEA, and APAC, working within US business hours. Coordinate quoted pricing for backbone lateral builds and internet access circuits requiring new construction, evaluating proposals against technical and timeline requirements. Track carrier milestone compliance across the active order portfolio, identifying delays early and escalating before they become SLA breaches. Run the carrier escalation process for missed milestones: from first contact through formal escalation and client notification, with clear documentation at each stage. Maintain carrier performance scorecards that feed into weekly and monthly client reporting, surfacing trends and identifying chronic underperformers. Support the quote comparison and recommendation process, structuring carrier proposals for technical and commercial review on each new order. Flag situations where a carrier's performance pattern warrants consideration of an alternative supplier within the approved list.
WHAT YOU BRING 10 or more years in telecom carrier management, vendor operations, or circuit procurement with direct multi-carrier accountability at scale. Deep understanding of how carrier delivery organisations work in practice: where escalation paths lead, how decisions get made, and how to get results without burning relationships. Experience managing lateral build evaluations including permitting timelines, route design review, and build milestone tracking. Strong written and verbal communication. Escalation summaries, quote comparisons, and performance reports must be clear and action-oriented.
Good to Have Experience working within a preferred or approved carrier list in a large enterprise or hyperscaler environment. Familiarity with MRC-based carrier contracts and the distinction between standard rate-card ordering and quoted lateral build procurement.
WHAT YOU WILL DO Manage day-to-day carrier relationships across a preferred supplier list spanning North America, EMEA, and APAC, working within US business hours. Coordinate quoted pricing for backbone lateral builds and internet access circuits requiring new construction, evaluating proposals against technical and timeline requirements. Track carrier milestone compliance across the active order portfolio, identifying delays early and escalating before they become SLA breaches. Run the carrier escalation process for missed milestones: from first contact through formal escalation and client notification, with clear documentation at each stage. Maintain carrier performance scorecards that feed into weekly and monthly client reporting, surfacing trends and identifying chronic underperformers. Support the quote comparison and recommendation process, structuring carrier proposals for technical and commercial review on each new order. Flag situations where a carrier's performance pattern warrants consideration of an alternative supplier within the approved list.
WHAT YOU BRING 10 or more years in telecom carrier management, vendor operations, or circuit procurement with direct multi-carrier accountability at scale. Deep understanding of how carrier delivery organisations work in practice: where escalation paths lead, how decisions get made, and how to get results without burning relationships. Experience managing lateral build evaluations including permitting timelines, route design review, and build milestone tracking. Strong written and verbal communication. Escalation summaries, quote comparisons, and performance reports must be clear and action-oriented.
Good to Have Experience working within a preferred or approved carrier list in a large enterprise or hyperscaler environment. Familiarity with MRC-based carrier contracts and the distinction between standard rate-card ordering and quoted lateral build procurement.