Home Lending CX Specialist — Empathetic Borrower Support

A financial technology firm in Columbus, OH is seeking a Customer Experience Specialist to serve as the first point of contact for home lending inquiries. This role involves answering calls and emails, managing applicant escalations, and improving customer support processes. Ideal candidates will have 1–2 years of relevant experience, exceptional communication skills, and the ability to navigate multiple systems efficiently. The position requires some in-office work each week and offers competitive compensation, including hourly pay and a range of benefits. #J-18808-Ljbffr