Commercial Operations Specialist
World Fuel Services, Overland Park, KS, United States
Commercial Operations Specialist page is loaded## Commercial Operations Specialistlocations:
OVERLAND PARK, KS (Remote)time type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R22375### **At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.**### ## **Commercial Operations Specialist****Location:** Overland Park, KS Remote### **About the Role**The **Commercial Operations Specialist** supports World Fuel’s North America Land Retail business by managing customer contracts and onboarding activities in alignment with company policies and commercial objectives. This role partners closely with Sales, Customer Management, and Operations to support contract renewals, new retail site setups, and customer transitions—while reducing administrative workload for sales teams.You will serve as a primary point of contact for customers during onboarding, helping coordinate required documentation, approvals, and system setup to ensure a smooth and accurate handoff to operations.### **Key Responsibilities****Contract & Customer Onboarding*** Manage and drive contract renewals and new retail site onboarding for NA Land Retail customers.* Ensure negotiated terms, amendments, and clarifications are accurately reflected in final contracts.* Maintain and audit a centralized contract repository to ensure compliance and process controls.* Support contract activities related to renewals, new sites, and customer transitions (“flips”).**Customer Transitions*** Serve as the single point of coordination for customer site transitions, including:
+ Closing outgoing customer accounts
+ Onboarding incoming customers
+ Coordinating invoicing, credit card setup, and required documentation
+ Supporting system and account setup activities.**Sales & Internal Coordination*** Act as a liaison between Sales and internal teams to support:
+ Customer pipeline visibility
+ Pending supplier offers and contract signatures
+ Resolution of onboarding or approval roadblocks**Process Management & Quality Control*** Manage onboarding workflows and queues, providing regular status updates and reporting.* Perform quality checks to ensure accuracy and completeness of submitted requests.* Support DocuSign workflows, contract validation, welcome packets, and test invoices prior to account activation.### **Experience & Qualifications*** 3–5 years of experience in customer support, onboarding, contracts, or sales operations preferred* Working knowledge of the U.S. land retail fuel marketplace preferred### **Education**Bachelor’s degree in Business or a related field preferred (or equivalent experience)### **Skills*** Strong communication, organizational, and customer service skills* Detail‐oriented with the ability to manage multiple priorities* Analytical, solutions‐focused mindset with a desire to improve processes* Proficient in Microsoft Office and business systems#WFS#LI-JH1World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. World Fuel Services, Inc.At World Kinect, our people "Fuel Their Careers".
We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills.
As a global leader in the fuel industry, World Fuel Services offers exceptional individuals the opportunity to become part of a truly successful international corporation. We are proud to be among the Fortune 100 companies. #J-18808-Ljbffr
OVERLAND PARK, KS (Remote)time type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R22375### **At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.**### ## **Commercial Operations Specialist****Location:** Overland Park, KS Remote### **About the Role**The **Commercial Operations Specialist** supports World Fuel’s North America Land Retail business by managing customer contracts and onboarding activities in alignment with company policies and commercial objectives. This role partners closely with Sales, Customer Management, and Operations to support contract renewals, new retail site setups, and customer transitions—while reducing administrative workload for sales teams.You will serve as a primary point of contact for customers during onboarding, helping coordinate required documentation, approvals, and system setup to ensure a smooth and accurate handoff to operations.### **Key Responsibilities****Contract & Customer Onboarding*** Manage and drive contract renewals and new retail site onboarding for NA Land Retail customers.* Ensure negotiated terms, amendments, and clarifications are accurately reflected in final contracts.* Maintain and audit a centralized contract repository to ensure compliance and process controls.* Support contract activities related to renewals, new sites, and customer transitions (“flips”).**Customer Transitions*** Serve as the single point of coordination for customer site transitions, including:
+ Closing outgoing customer accounts
+ Onboarding incoming customers
+ Coordinating invoicing, credit card setup, and required documentation
+ Supporting system and account setup activities.**Sales & Internal Coordination*** Act as a liaison between Sales and internal teams to support:
+ Customer pipeline visibility
+ Pending supplier offers and contract signatures
+ Resolution of onboarding or approval roadblocks**Process Management & Quality Control*** Manage onboarding workflows and queues, providing regular status updates and reporting.* Perform quality checks to ensure accuracy and completeness of submitted requests.* Support DocuSign workflows, contract validation, welcome packets, and test invoices prior to account activation.### **Experience & Qualifications*** 3–5 years of experience in customer support, onboarding, contracts, or sales operations preferred* Working knowledge of the U.S. land retail fuel marketplace preferred### **Education**Bachelor’s degree in Business or a related field preferred (or equivalent experience)### **Skills*** Strong communication, organizational, and customer service skills* Detail‐oriented with the ability to manage multiple priorities* Analytical, solutions‐focused mindset with a desire to improve processes* Proficient in Microsoft Office and business systems#WFS#LI-JH1World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. World Fuel Services, Inc.At World Kinect, our people "Fuel Their Careers".
We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills.
As a global leader in the fuel industry, World Fuel Services offers exceptional individuals the opportunity to become part of a truly successful international corporation. We are proud to be among the Fortune 100 companies. #J-18808-Ljbffr