Customer Retention Specialist - State Farm Agent Team Member
Mcdonaldinsurancegroup, Lancaster, OH, United States
Customer Retention Specialist - State Farm Agent Team Member
Part Time in Lancaster, OH
Location: Lancaster, OH 43130
Compensation: $15.00 - $20.00 per hour
Benefits
Simple IRA matching
Simple IRA
Commissions
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
About Us At Vonnie McDonald State Farm, we are proud to be a trusted State Farm agency committed to helping our community protect what matters most. Our team is driven by values of integrity, personalized service, and teamwork. We believe that our success comes from the dedication and passion of each team member, and we strive to create a supportive environment where everyone can grow professionally and personally.
Key Qualifications
Strong interpersonal and problem‑solving abilities.
Effective communication and listening skills.
Detail‑oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Legal Statement State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Location: Lancaster, OH 43130
Compensation: $15.00 - $20.00 per hour
Benefits
Simple IRA matching
Simple IRA
Commissions
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
About Us At Vonnie McDonald State Farm, we are proud to be a trusted State Farm agency committed to helping our community protect what matters most. Our team is driven by values of integrity, personalized service, and teamwork. We believe that our success comes from the dedication and passion of each team member, and we strive to create a supportive environment where everyone can grow professionally and personally.
Key Qualifications
Strong interpersonal and problem‑solving abilities.
Effective communication and listening skills.
Detail‑oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Legal Statement State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
#J-18808-Ljbffr