Head of Sapphire Customer Experience & Servicing

A leading financial services provider in Wilmington, Delaware, is seeking a Customer Experience Strategy and Servicing Lead. This role involves shaping the premium servicing experience for Sapphire customers across various channels. The ideal candidate will have over 10 years of experience in customer experience or finance, with strong relationship management skills. Responsibilities include defining servicing strategies, improving operational policies, and enhancing customer engagement processes. A Bachelor's degree is required, with an MBA preferred. #J-18808-Ljbffr